Managed Services Analyst

As a Managed Services Analyst you will be focused on the ‘run’ aspect of our managed services contract where you will work closely with customers, business analysts, product teams and other stakeholders to deliver quality managed services. You will drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards. You will also be:

Leading all the deliveries and development for our payment as a service managed services platform for all the payments products hosted in a multi-tenant platform. Involving in delivering enhancements while maintaining annual product updates and scheme compliances

Team lead (both offshore and local) and providing production support on a rostered basis with offshore developers and product teams to ensure customers' service levels are met.

End to end project delivery responsibilities – initial requirement refinement, estimates, designs, build, testing support and implementations.

Working cohesively and follow-up with various stakeholders and external product development teams to ensure quality deliverables and timeline are met.

Participate in project enchantments work and ensure seamless transition to the run space.

Payment domain and card schemes knowledge and experience

Experience with product-based deliveries and maintenance

10+ years of experience in a similar role with Australian working rights.

Strong sense of people leadership, project deliveries and technical solution designs.

Technologies – you must have strong C++ experience along with Unix/Linux, Oracle, SQL, Perl scripting, Shell scripting and Java for UI development. Mainframe experience is highly desirable or learn on spot.

‘Can Do’ attitude, loads of initiative, positive, ownership, accountability, multi-tasking, passionate are some traits we after.