Managed Services Analyst

• Participate actively in team standups, knowledge shares, and retrospectives
• Bring forward process improvement ideas in team meetings

• Complete certifications or build equivalent demonstrated experience within your technology domain and the Navanta development track
• Pursue relevant technology training to expand technical competency
• Maintain active development goals reviewed quarterly with Pod Manager

• Bachelor’s degree in Information Systems/Technology or equivalent experience preferred
• 1–3 years of experience in a technical support environment
• Demonstrated proficiency in relevant operating systems, productivity platforms, and core infrastructure technologies
• Relevant entry-level certifications or equivalent demonstrated experience preferred
• Financial services experience is a plus

• Strong troubleshooting and problem-solving skills with attention to detail
• Clear, professional communication with clients and team members
• Ability to manage multiple priorities under deadline pressure
• Self-motivated with strong ownership of assigned work
• Team-oriented; willing to support colleagues and share knowledge
• Committed to continuous learning and skill development

• Consistently meets or exceeds SLA targets with low rework rates
• Demonstrates independence on Tier I–II issues without requiring Engineer escalation
• Recognized by peers and Pod Manager as a reliable, go-to resource for foundational issues
• Demonstrates consistent progress toward certifications or equivalent hands-on skill development
• Receives positive feedback from clients and colleagues

Who is Navanta?

NAVANTA is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together.

We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities.

We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us.

To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business.

We are caring, intense, and approachable, and have a lot of fun along the way.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.