Private Cloud Onboarding Engineer

Create and maintain knowledge base articles for complex and escalated issues

Provide detailed, accurate service request and project documentation at every step

Coordinate with Senior Engineers to create or update documentation for issue resolution

Mentor Analysts and contribute to their technical development through the Navanta Mentorship Program

Participate actively in team standups, knowledge shares, and retrospectives

Assist in leading team initiatives and process improvement efforts

Attend and add to discussions in team meetings

Participate in Stewardship Teams focused on specific tools or operational processes (e.g., PSA, RMM, Patching); contribute

expertise and help implement agreed-upon standards within the pod

Participate in Technology Guilds aligned to a technology domain (e.g., networking, cloud, backup, endpoint management); stay

current with Guild direction and apply consistent practices in day-to-day work

Complete certifications or build equivalent demonstrated experience within your technology domain and the Navanta

development track

Pursue relevant technology training to deepen and broaden technical competency

Maintain active development goals reviewed quarterly with Pod Manager

2 4 years of experience in a technical support environment

Demonstrated expertise in relevant operating systems, productivity platforms, and core infrastructure technologies

Relevant intermediate certifications or equivalent demonstrated experience preferred

Financial services experience is a plus

Consistently completes onboarding projects with minimal escalation to Senior Engineers

Recognized by peers and Manager as a go-to resource for complex issues

Analysts mentored demonstrate measurable skill improvement

Demonstrates consistent progress toward certifications or equivalent hands-on skill developmen

Navanta is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.