M365 - Technical Lead
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Key skills for this role
About the Role
Evaluate M365 usage, oversee applications, develop training, manage champions, analyze data, and foster collaboration while ensuring effective adoption and change management.
Key Skills for This Role
Responsibilities
- Evaluate current M365 usage and maturity, identify gaps and opportunities, and set success metrics and KPIs
- Oversee M365 applications and increase adoption
- Develop and deliver effective communication, training, and support for M365 users
- Build and manage a network of M365 champions
- Work with different teams to provide solutions based on their needs and define project KPIs
- Measure and report on adoption and impact of M365 tools using data and feedback
- Identify and solve risks and issues affecting adoption and change process
- Keep up with latest trends in M365 and provide insights on new features
- Conduct regular user training sessions and workshops
- Provide troubleshooting support for M365 application issues
- Lead cross functional teams in evaluation and implementation of new M365 applications
- Monitor licensing agreements and optimize usage and costs
Requirements
- 3 5 years of experience with M365 and Microsoft Modern Workplace solutions
- Strong knowledge of MS 365 apps, MS Exchange, MS Teams, MS Viva, MS Intune, and MS Identity & Access Management
- Experience in designing, deploying, and supporting Microsoft Modern Workplace solutions
- Experience in change management and adoption strategies
Full Job Posting
Responsibilities
- Evaluate the current level of M365 usage and maturity across the organization, find gaps and opportunities, and set success metrics and KPIs.
- Oversee the M365 applications and increase adoption.
- Develop and deliver effective communication, training, and support for M365 users, champions, and leaders.
- Build and manage a network of M365 champions who can support M365 adoption and best practices.
- Work with different teams or units to provide solutions based on their needs. Define project KPIs and track them during and after the project.
- Measure and report on the adoption and impact of M365 tools and services, using data and feedback.
- Identify and solve risks and issues that may affect the adoption and change process and escalate as needed.
- Work with IT, business, and project teams to align and integrate M365 adoption and change activities with other initiatives and processes.
- Keep up with the latest trends and developments in M365 and provide insights and suggestions on how to use new features and functions.
- Analyze user feedback and usage data to find patterns, trends, and areas for improvement in M365 application adoption and engagement.
- Conduct regular user training sessions and workshops to promote best practices and ensure effective use of M365 tools.
- Provide troubleshooting support for users with technical issues with M365 applications, working with IT support teams as needed.
Qualifications
- Experience in designing, deploying, and supporting Microsoft Modern Workplace solutions.
- Strong knowledge of MS 365 apps, MS Exchange, MS Teams, MS Viva, MS Intune, and MS Identity & Access Management.
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