Luxury Villa General Manager | Pre-Opening in Ceará, Brazil
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Key skills for this role
About the Role
Utopia Design seeks an experienced Luxury Villa General Manager to lead the pre-opening and ongoing operation of an ultra-luxury private villa in Jericoacoara, Brazil. The role requires leading pre-opening processes, building teams, creating SOPs, and delivering exceptional guest experiences.
Key Skills for This Role
Responsibilities
- Lead the entire pre opening process from planning to launch.
- Develop and implement operational strategies.
- Create SOPs, operational manuals, policies and service standards.
- Build departmental workflows and operational procedures.
- Coordinate suppliers, contractors and operational partners.
- Implement PMS and operational systems.
- Define staffing plans and organizational structure.
- Develop budgets and operational forecasts.
- Prepare the property for a flawless opening.
- Recruit, interview and hire all operational staff.
- Build and develop a high performing team.
- Lead onboarding and training programs.
Requirements
- Minimum 5 years as General Manager, Operations Manager or Director of Operations in luxury hospitality.
- Proven experience leading at least one complete pre opening of a luxury hotel, resort or private villa.
- Experience creating SOPs from scratch.
- Experience building operational departments.
- Experience recruiting, hiring, onboarding, developing and terminating employees.
- Strong leadership across multiple departments.
- Budget management experience.
- Vendor and contractor management experience.
- Fluent English (spoken and written).
- Willingness to relocate to Jericoacoara.
- Brazilian nationality required.
Full Job Posting
Position Overview
- We are looking for an experienced Luxury Villa General Manager to lead the complete pre opening and ongoing operation of an ultra luxury private villa in Jericoacoara, Brazil.
- This is not a traditional hotel General Manager position.
- We are looking for a highly operational leader who has successfully opened luxury hospitality properties from scratch, built high performing teams, implemented operational systems, created SOPs, and delivered exceptional guest experiences.
- You will be responsible for transforming an architectural project into a fully operational luxury hospitality experience.
Key Responsibilities Pre Opening
- Lead the entire pre opening process from planning to launch
- Develop and implement operational strategies
- Create SOPs, operational manuals, policies and service standards
- Build departmental workflows and operational procedures
- Coordinate suppliers, contractors and operational partners
- Implement PMS and operational systems
- Define staffing plans and organizational structure
- Develop budgets and operational forecasts
- Prepare the property for a flawless opening
Leadership & People Management
- Recruit, interview and hire all operational staff
- Build and develop a high performing team
- Lead onboarding and training programs
- Conduct performance evaluations
- Coach and mentor department heads
- Manage disciplinary actions when necessary
- Make hiring and termination decisions
- Foster a culture of accountability and excellence
Requirements
- Minimum 5 years as General Manager, Operations Manager or Director of Operations in luxury hospitality
- Proven experience leading at least one complete pre opening of a luxury hotel, resort or private villa
- Experience creating SOPs from scratch
- Experience building operational departments
- Experience recruiting, hiring, onboarding, developing and terminating employees
- Strong leadership across multiple departments
- Budget management experience
- Vendor and contractor management experience
- Fluent English (spoken and written)
- Willingness to relocate to Jericoacoara
Preferred
- Forbes Five Star or Leading Hotels experience
- Luxury boutique hotels
- Luxury villas
- Ultra luxury resorts
- International hospitality experience
Benefits
- Competitive compensation (USD/EUR), based on experience
- Performance based annual bonus
- Contractor agreement (PJ)
- 28 days of paid annual leave
- Relocation support to Jericoacoara
- Temporary accommodation assistance during relocation
- Opportunity to lead the pre opening of an exclusive ultra luxury private villa
- High level of autonomy and decision making authority
- International work environment
- Career growth within a fast growing luxury hospitality and real estate company
- Work alongside multidisciplinary teams in architecture, design and development
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