LTEWP Support Lead Engineering
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Key skills for this role
About the Role
BAE Systems is seeking an IT Support Lead Engineering to provide onsite technical support within the Electronic Warfare Facility in Riyadh, Saudi Arabia. The role involves maintaining IT infrastructure, troubleshooting hardware/software/network issues, and supporting users across secure networks.
Key Skills for This Role
Responsibilities
- Provide onsite IT support to users within the Electronic Warfare Facility
- Troubleshoot hardware, software, and network issues across desktops, printers, and peripheral devices
- Maintain operating systems, applications, and endpoint security tools
- Support user account management, permissions, and access requests in accordance with System operation policies
- Monitor system performance and proactively identify potential issues
- Respond to and resolve service desk tickets within agreed SLAs
- Assist with network connectivity troubleshooting
- Maintain accurate documentation within the Configuration management tool
- Coordinate with external engineering teams for escalation and resolution of complex technical issues
- Ensure compliance with the customer's IT security and operational procedures
- Support routine maintenance activities, patching, and system updates
- Provide user guidance and basic training when required
Requirements
- Provide onsite IT support to users within the Electronic Warfare Facility
- Troubleshoot hardware, software, and network issues across desktops, printers, and peripheral devices
- Maintain operating systems, applications, and endpoint security tools
- Support user account management, permissions, and access requests
- Monitor system performance and proactively identify potential issues
- Respond to and resolve service desk tickets within agreed SLAs
- Assist with network connectivity troubleshooting
- Maintain accurate documentation within the Configuration management tool
- Coordinate with external engineering teams for escalation and resolution
- Ensure compliance with IT security and operational procedures
Full Job Posting
Job Purpose
- BAE Systems is the UK Government's nominated Prime Contractor under the Government to Government arrangements that are in place to provide equipment, support and training to Saudi Arabia.
- We provide maintenance of Royal Saudi Air Force (RSAF) aircraft and train RSAF and Royal Saudi Naval Force personnel safely in a training environment in how to use their aircraft, equipment and weapons.
- BAE Systems Saudi Arabia is committed to supporting the Saudi Arabian National Agenda including Saudisation and the training and development of Saudi National capability through the growth of the Saudi National Partner Companies thereby reinforcing Industrialisation and Partnerships.
- The IT Support Assistant is responsible to provide onsite technical support within the Electronic Warfare Facility (EWC) Salboukh, Riyadh.
- The IT Support Specialist will be responsible for maintaining and supporting the customer's IT infrastructure, ensuring system availability, troubleshooting technical issues, and supporting users across secure networks and systems.
- This role requires close coordination with both the customer's internal teams and the wider Mission Services Organisation.
Job Accountabilities
- Provide onsite IT support to users within the Electronic Warfare Facility.
- Troubleshoot hardware, software, and network issues across desktops, printers, and peripheral devices.
- Maintain operating systems, applications, and endpoint security tools.
- Support user account management, permissions, and access requests in accordance with System operation policies.
- Monitor system performance and proactively identify potential issues.
- Respond to and resolve service desk tickets within agreed SLAs.
- Assist with network connectivity troubleshooting.
- Maintain accurate documentation within the Configuration management tool.
- Coordinate with external engineering teams for escalation and resolution of complex technical issues.
- Ensure compliance with the customer's IT security and operational procedures.
- Support routine maintenance activities, patching, and system updates.
- Provide user guidance and basic training when required.
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