Loss Prevention Officer
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Key skills for this role
About the Role
The Ritz-Carlton in Doha is hiring a Loss Prevention Officer to patrol property, monitor security systems, respond to emergencies, and conduct investigations. The role requires a high school diploma, no prior experience needed, and involves shift work and physical duties.
Key Skills for This Role
Responsibilities
- Patrol all areas of the property; assist guests with room access
- Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
- Lock property entrances when required
- Conduct daily physical hazard inspections
- Respond to accidents, contact EMS or administer first aid/CPR as required
- Assist guests/employees during emergency situations
- Notify appropriate individuals in the event of accidents, attacks, or other incidents
- Defuse guest/employee disturbances
- Complete incident reports to document all Security/Loss Prevention related incidents
- Conduct investigations and gather evidence
- Conduct interviews with relevant parties
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift and carry objects up to 50 pounds unassisted and up to 75 pounds with assistance
- Ability to read and visually verify information in various formats
- Ability to move through narrow, confined, or elevated spaces
- Ability to work shifts including nights, weekends, and holidays
Full Job Posting
Position Summary
- Patrol all areas of the property; assist guests with room access.
- Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
- Lock property entrances when required.
- Conduct daily physical hazard inspections.
- Respond to accidents, contact EMS or administer first aid/CPR as required.
- Assist guests/employees during emergency situations.
- Notify appropriate individuals in the event of accidents, attacks, or other incidents.
- Defuse guest/employee disturbances.
- Call for outside assistance if necessary.
- Complete incident reports to document all Security/Loss Prevention related incidents.
- Handle all interruptions and complaints.
- Resolve safety hazard situations.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Additional Information
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs; assist individuals with disabilities.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Move through narrow, confined, or elevated spaces.
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