Loss Prevention Manager - Marriott Executive Apartments Sheikh Zayed Road
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Key skills for this role
About the Role
Marriott Executive Apartments in Dubai seeks a Loss Prevention Manager to support daily security operations, protect property assets, and ensure guest and employee safety. The role involves training staff, implementing emergency procedures, and handling complaints.
Key Skills for This Role
Responsibilities
- Assist in the development and implementation of emergency procedures.
- Maintain proper documentation of property patrols.
- Handle complaints, settle disputes, and resolve grievances.
- Train staff in emergency procedures and safety protocols.
- Monitor and control risk through action plans.
- Ensure guest and employee satisfaction.
- Certify security staff in first aid and CPR.
Requirements
- High school diploma or GED; 2 years experience in security/loss prevention or related professional area.
- OR 2 year degree from an accredited university in Criminal Justice or related major; no experience required.
- Ability to lead and influence teams.
- Strong communication and interpersonal skills.
- Knowledge of safety procedures and investigative protocols.
Full Job Posting
Job Summary
- Supports managing the daily functions of the department to ensure protection of property assets, employees, guests and property.
- Maintains logs, certifications and documents required by law and Standard Operating Procedures.
- Trains staff in established emergency procedures and implements accident and fire prevention procedures.
- Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
Candidate Profile Education And Experience
- High school diploma or GED; 2 years experience in the security/loss prevention or related professional area.
- OR 2 year degree from an accredited university in Criminal Justice or related major; no experience required.
Core Work Activities Supporting Security/Loss Prevention Operations
- Assists in the development and implementation of emergency procedures.
- Assists in identifying ways to continually improve departmental performance.
- Complies with policies on proper investigative procedures for loss of property assets.
- Maintains proper documentation of property patrols.
- Handles complaints, settles disputes, and resolves grievances and conflicts.
- Implements action plans to monitor and control risk.
- Reports any procedure violations to the appropriate management.
- Strives to improve service performance.
Assisting in Leading Security/Loss Prevention Teams
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Assists in establishing guidelines and training so employees understand expectations.
- Celebrates successes and publicly recognizes contributions of team members.
- Communicates critical information to Loss Prevention officers.
- Communicates the importance of safety procedures.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Helps employees and guests obtain necessary medical attention.
- Serves as a role model to demonstrate appropriate behaviors.
Ensuring Exceptional Customer Service
- Emphasizes guest satisfaction during all departmental meetings.
- Meets quality standards and customer expectations on a daily basis.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
- Provides services that are above and beyond for customer satisfaction.
- Sets a positive example for guest relations.
Conducting Human Resources Activities
- Assists in the management of claims by ensuring proper procedures are followed.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Reports all employee accidents and guest liability incidents to Claims Reporting Service.
- Administers property policies fairly and consistently.
- Certifies security staff in first aid and CPR.
- Trains security staff to effectively monitor and protect property assets.
- Trains staff on proper patrol procedures.
Additional Responsibilities
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information.
- Provides information to supervisors and co workers by telephone, in written form, e mail, or in person.
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