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Key skills for this role
The Loss Mitigation Supervisor plays an important role in the organization by overseeing a number of activities directly related to the company’s Loss Mitigation functions. The role is responsible for overseeing the day-to-day productivity of direct reports and monitoring reports to ensure Loss Mitigation department efficiency. The Loss Mitigation Supervisor manages employees, sets objectives, and assigns work/projects related their area(s) of expertise and supervision. He or she also ensures loss mitigation reviews and processes are conducted timely, accurately and in compliance with established investor, company, state and federal guidelines and regulations.
The Loss Mitigation Supervisor plays an important role in the organization by overseeing a number of activities directly related to the company’s Loss Mitigation functions. The role is responsible for overseeing the day-to-day productivity of direct reports and monitoring reports to ensure Loss Mitigation department efficiency. The Loss Mitigation Supervisor manages employees, sets objectives, and assigns work/projects related their area(s) of expertise and supervision. He or she also ensures loss mitigation reviews and processes are conducted timely, accurately and in compliance with established investor, company, state and federal guidelines and regulations.
Monitor metrics and maximize productivity, efficiency, investor compliance and service levels for area(s) under supervision.
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Hire, train, coach, discipline and exit team members.
Perform quality control and audit reviews on loans, including all income/expense calculations, to ensure compliance with agreed upon standards and state and investor guidelines.
Provide coaching, guidance, and recognition to reports on all FHA insured loan workouts; review work to ensure solid business decisions are made in underwriting modifications, and in reconciling and settling accounts.
Review denied cases and research/recommend feasible alternatives.
Analyze escalated accounts for compliance and exceptions to modification program guidelines.
Participate in calls with clients and homeowners; discuss topics and issues related to loss mitigation.
Provide weekly productivity reports and status updates, and remediates action items to ensure loss mitigation cases move through the decision process both on a timely basis, and in accordance with regulations and guidelines.
Review files requested by internal and external auditors and respond to audit findings by preparing formal responses and ensuring remediation of noted issues.
Ensure inventory is managed effectively and in accordance with all applicable regulations and guidelines.
Develop and deliver training that encompasses changes, improvements, and other information related to investor rules and regulations, compliance criteria, internal policy and guidelines, and best practices.
Manage department projects that encompass improvements and modifications to current processes, implementation of new processes, and skills training.
Role model patience and professionalism when interacting with consumers via phone, email, or letter.
Review FHA Waterfall Calculations and verify correct home retention loss mitigation options are chosen and communicated to borrowers.
Manage and control loss mitigation general ledger; review all invoices input by Specialists; reconciles TBB2 against payment of title policy invoices.
Perform other duties as assigned.
Job Titles
3-5
Loss Mitigation Specialist
0
General supervision required, depending on experience level
High level of independent judgment and decision-making
Manage multiple priorities in a deadline-driven environment; leads with a strong sense of urgency and responsiveness
Excellent verbal and written communication skills
Strong detail orientation and highly organized
Ability to be patient and train less experienced team members, respond to questions, build capability
Travel: 0%
Providing residential home loans and in-house origination and servicing to homebuyers.
Visit company websiteJobs and hiring trendsUSD 64000-80000 yearly / year
Full-time
Senior · 7+ years experience
Hybrid
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