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Logistics Dispatcher

Forward Air
Sacramento, USA
Full-time
Entry
Onsite
USD 22.07-27.03 hourly / hour
Discovered 6 days ago
QualcommAS400WindowsZoomWebex
Free

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Responsibilities

  • Perform routine coordination, scheduling, and dispatching of customer freight across local, regional, OTR, and linehaul routes using established processes and systems
  • Dispatch and support both company-employed drivers and independent contractor drivers in accordance with operational guidelines
  • Serve as a primary point of contact for driver communications via phone, in-cab technology (e.g., Qualcomm), and email
  • Relay load instructions, routing details, and service updates to drivers and document interactions in internal systems
  • Monitor shipment status, driver progress, and appointment times to support on-time pickup and delivery performance
  • Track and maintain accurate records related to driver hours, availability, utilization, and performance
  • Identify service disruptions, delays, or compliance concerns and escalate issues to leadership per SOPs
  • Provide routine customer updates and shipment status information based on defined service expectations
  • Coordinate with customer service, operations, and sales teams to communicate shipment status and assist with issue resolution
  • Support OTR and long-haul freight movement by monitoring multi-day shipments and handoffs between regions or shifts
  • Assist with onboarding and support of new drivers by providing system navigation guidance and basic process instruction
  • Perform data entry, documentation review, and administrative tasks to support fleet and dispatch operations
  • Follow all department standard operating procedures (SOPs), safety guidelines, and regulatory requirements
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High School Diploma or GED equivalent required.
  • Strong customer service, communication, and organizational skills
  • Ability to follow established processes and manage multiple priorities in a fast-paced dispatch environment
  • Basic problem-solving skills with sound judgment and willingness to escalate issues appropriately
  • Comfort using dispatch, TMS, or fleet management systems; AS400 experience a plus
  • Prior transportation, logistics, or dispatch experience preferred
  • Demonstrated reliability, professionalism, and commitment to attendance and schedule requirements
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

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