{bc}
Apply
oracle

Customer Relations Coordinator

Forward Air
Groveport, USA
Full-time
Mid
Onsite
Discovered Today
WindowsZoomWebex
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

WindowsZoomWebex
Smart Apply

Full Job Posting

Responsibilities

  • Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in‑person interactions.
  • Provide front‑line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
  • Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
  • Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
  • Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
  • Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).
  • Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
  • Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
  • Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
  • Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
  • Identify routine service issues or delays and escalate them to operations leadership according to established procedures.
  • Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
  • Participate in training, meetings, and process improvement activities as assigned.
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High School Diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred.
  • Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
  • Strong attention to detail with the ability to follow established processes consistently.
  • Clear, professional written and verbal communication skills with a customer‑focused approach.
  • Ability to work collaboratively in a fast‑paced, team‑oriented, on‑site environment.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Forward Air

Terminal Manager

Nashville, USA

Discovered TodayFull-time

Operations Administrator

Kenner, USA

Discovered TodayFull-time

Operations Manager, Contract Logistics

Atlanta, USA

Discovered TodayFull-time

Freight Handler- Full Time 1st Shift

Charlotte, USA

Discovered YesterdayFull-time

Manager, Account Operations- Full Time- 1st Shift

Nashville, USA

Discovered YesterdayFull-time

Customer Relations Specialist

Des Plaines, USA

Discovered YesterdayFull-time

Lead, Customer Service

Greeneville, USA

Discovered 6 days agoFull-time

Operations Supervisor- 2nd-3rd Shift

Windsor Locks, USA

Discovered 6 days agoFull-time