Lifestyle Concierge
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Key skills for this role
About the Role
International SOS is seeking a Lifestyle Concierge to deliver bespoke concierge services to affluent clients in Dubai. The role involves managing requests across multiple channels, providing personalized recommendations, and ensuring exceptional service.
Key Skills for This Role
Responsibilities
- Independently manage and fulfill high profile client and demonstration requests across multiple communication platforms
- Deliver personalized customer interactions that consistently exceed expectations
- Develop and nurture strong client rapport by understanding individual preferences and lifestyles
- Proactively anticipate client needs by offering innovative recommendations and value added alternatives
- Exhibit comprehensive knowledge in luxury sectors including travel, dining, entertainment, wellness, and luxury shopping
- Maintain meticulous customer profiles to leverage insights for improving future engagements
- Take full ownership of complex and escalated service requests from inception to resolution
- Foster and sustain productive partnerships with suppliers, vendors, and service providers
Requirements
- 3 5 years of experience in luxury hospitality, concierge services, premium travel, luxury retail, guest relations, or similar high touch service environments
- 2+ years of call center or customer service experience
- Excellent command of both Arabic and English, with professional verbal and written communication skills
- Strong knowledge of global lifestyle services, luxury travel, premium hospitality, fine dining, entertainment, sports, shopping, wellness, and exclusive experiences
- Demonstrated problem solving skills
Full Job Posting
About The Role
- As a Lifestyle Concierge at Aspire Lifestyles MEA FZCO based in Dubai, you will play a pivotal role in delivering bespoke concierge services tailored to affluent and high net worth clients.
- Your work will engage a diverse range of communication channels including telephone, email, chat, and emerging digital platforms, ensuring seamless and timely service delivery.
- Your autonomy in handling requests, combined with your resourcefulness in utilizing Aspire's extensive tools and partnerships, will be paramount in fulfilling complex and varied client requirements.
Key Responsibilities
- Independently manage and fulfill high profile client and demonstration requests across multiple communication platforms, maintaining professional and prompt correspondence.
- Utilise sound judgment and discretion as the primary liaison for escalated customer service concerns and communications with vendors.
- Deliver personalized customer interactions that consistently exceed expectations.
- Provide accurate, detailed, and timely information to clients.
- Develop and nurture strong client rapport by understanding individual preferences, lifestyles, and service expectations.
- Proactively anticipate client needs by offering innovative recommendations and value added alternatives.
- Exhibit comprehensive knowledge in luxury sectors including travel, dining, entertainment, wellness, and luxury shopping.
- Maintain meticulous customer profiles to leverage insights for improving future engagements.
- Take full ownership of complex and escalated service requests from inception to resolution.
- Foster and sustain productive partnerships with suppliers, vendors, and service providers to secure exclusive benefits.
- Execute service delivery across multiple channels including voice, email, chat, messaging, and innovative digital tools.
- Demonstrate positive boundary setting skills by respectfully declining requests outside the scope of service.
Experience & Requirements
- 3 5 years of experience in luxury hospitality, concierge services, premium travel, luxury retail, guest relations, customer experience, airline, hotel, lifestyle management, or other high touch service environments.
- Experience serving affluent or high net worth customers is strongly preferred.
- 2+ years’ call center or customer service experience.
- A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.).
- Strong communication skills.
- Strong knowledge of global lifestyle services, luxury travel, premium hospitality, fine dining, entertainment, sports, shopping, wellness, and exclusive experiences.
- Demonstrated problem solving skills.
- Excellent command of both Arabic and English, with professional verbal and written communication skills.
- French language skills are preferred; additional languages are considered an advantage.
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