Account Manager
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Key skills for this role
About the Role
International SOS is seeking an Account Manager to join its Sales & Marketing team in Dubai. The role involves managing and growing a portfolio of client accounts, driving retention, renewals, and expansion, and serving as a trusted advisor for medical and security solutions.
Key Skills for This Role
Responsibilities
- Build and maintain strong client relationships across all levels
- Manage client renewals, retention, and satisfaction
- Drive account growth through up selling, cross selling, and identifying new business opportunities
- Handle client onboarding, implementation, complaints, and service recovery
- Conduct regular client visits and provide consultative support
- Achieve revenue, profit, and sales targets through strategic account management
- Develop and execute sales and account plans
- Support pricing and contract negotiations
- Maintain accurate and real time updates in Salesforce
- Travel frequently to meet clients across the region
Requirements
- Minimum 5 years’ experience in sales with proven account management and client relationship skills
- Proven track record of profitable sales growth year on year and pipeline management
Full Job Posting
Description
- International SOS is currently seeking an Account Manager to join its Sales & Marketing team based in the Dubai office. This role is responsible for managing and growing a portfolio of client accounts by driving customer retention, renewals, account expansion, and new business opportunities. The Acc
Essential Job Duties and Responsibilities
- Build and maintain strong client relationships across all levels.
- Manage client renewals, retention, and satisfaction.
- Drive account growth through up selling, cross selling, and identifying new business opportunities.
- Handle client onboarding, implementation, complaints, and service recovery.
- Conduct regular client visits and provide consultative support.
- Achieve revenue, profit, and sales targets through strategic account management.
- Develop and execute sales and account plans.
- Identify, qualify, and support new business opportunities until closure.
- Monitor sales pipeline, forecasts, and performance against targets.
- Support pricing and contract negotiations.
- Ensure proposals comply with company policies and obtain approvals for non standard offers.
- Coordinate contract administration, renewals, invoicing, and credit management.
Required Work Experience
- Minimum 5 years’ experience in sales with proven “farmer” attributes towards exemplary levels of client care and focus in account management to drive extension business and build relationships across all levels of the client
- Proven track record of profitable sales growth year on year and pipeline management
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