jazzhr
Licensee
Ray White
Thornlie, AUS
Full-time
Senior · 5+ years experience
Onsite
Discovered 2 weeks ago
Free
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- Devote the majority of your time to attend the office to set a leading example of the desired work ethic and culture.
- Attend all necessary corporate, industry, and company events, including monthly meetings with the Director’s Advisory Board.
- Drive office employee engagement in training and development, initiatives, system usage, and recognition programs.
- Oversee all aspects of compliance with DMIRS and the REBA Act and Code of Conduct.
- Ensure all agency agreements and contracts are compliant with the requirements of the Real Estate and Business Agent’s Act 1978 as amended.
- Ensure all registrations and licences are valid and up to date, including CPD requirements.
- Provide regular updates to the Sales and Property Management teams regarding compliance issues and required changes to procedures and behaviour.
- Be responsible for the employment and disciplinary requirements of all team members in conjunction with the Directors.
- Coordinate, document, and attend quarterly employee reviews with department heads.
- Oversee the trust accountant to ensure yearly audits are conducted and accounts are reconciled as per DMIRS requirements.
- Set tasks and structure for all administration roles within the office.
- Drive the organic growth of the Rent Roll within the Property Management Team.
- Drive the Sales Team on Playbook Metrics.
- Implement and oversee a strong customer satisfaction program to ensure ever-improving standards of customer service.
- Be directly responsible for leading the handling and resolution of all customer complaints.
• Full Real Estate Agents License (required)
- Minimum of 5 years of experience in the real estate industry.
- Strong Leadership skills and ability, evidenced by a history of successfully leading teams.
- A focus on delivering a high quality level of service and the ability to manage multiple priorities.
- Likeable with excellent interpersonal skills and a commitment to promoting a positive work environment.
- Accountable, structured, and organised approach to work with a track record of consistency.
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