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Key skills for this role
Answering client inquires (email and phone) and problem solving
Maintaining a friendly relationship with clients and prospects
Scheduling review meetings
Booking client appointments (rebooking, follow up meeting)
Maintain client information (statements, income tax information, outside investments, etc.)
Creating and updating client binders
Client service transactions (purchases, redemptions, address change, beneficiary change, name and ownership changes, cash surrenders, banking changes, policy loans, death claims, etc.)
Sit in client meetings as needed to assist and note taking
Review advisor needs for meeting Review action since last meeting Touch on work to be done Provide client background when necessary Review paperwork to be completed
Review action since last meeting
Touch on work to be done
Provide client background when necessary
Review paperwork to be completed
Life Insurance Illustrations
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Create/update NaviPlan
Create/update summary sheet
Review and document previous meeting notes
Prepare necessary forms/applications Send DocuSign documents to client as needed
Send DocuSign documents to client as needed
Provide FactFind document outlining client information that needs updating or obtaining
Update the Client Record
Meeting notes (record and save into client data folder)
Record follow up tasks in Navigator
Complete paperwork and submit to head office for processing (forms and applications)
Complete life insurance applications (if applicable) and inform advisor once information has all been populated into electronic application. Advisor is responsible for reviewing the application, completing the Advisor Report and submitting the application.
Create processing notes in CRM
Ensure Advisor Notes are in CRM
Scan and save necessary documents into the client data folder
Review meeting with advisor
Prepare information document (letter/story/memos) for accountant, lawyer, etc. (if applicable)
Office project assignment (research, templates, business development)
Maintain review schedule and book appointments
Maintain working files (if necessary) and purge old documents
Maintaining client Database
Monitor Life Insurance premiums to come due
Researching leads that come into the office and networking with advisor
Pending life insurance follow up – daily
Premium payment reconciling
Bank deposits – GICS & Investments (when applicable)
Monitor budget targets with advisor
CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.
We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.
Verified company details for this employer are not available yet.
Full-time
Entry
Onsite
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