Level 1 Support Technician

Organized, methodical and detail oriented.

Motivated and committed to excellence.

High ownership mindset – ticket owner vs handler.

Bias towards action and resolution.

Continuous improvement mentality.

Good interpersonal skills, especially with clients.

Ability to proactively engage the required resources to ensure the client expectation is exceeded in a timely manner .

Results oriented, dedicated and ability to work on own initiative and as team player .

Attention to detail and ability to deliver to tight deadlines.

Can quickly grasp and learn new technologies .

Ability to remain calm and professional while dealing with client related issues.

Ability to clearly explain complex technological concepts to a non-technical audience.

This is an office-based position, although travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions /geographies including but not limited to EMEA, AMRS and APAC).

This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED. The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here .

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Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.