betterteam
Level 1 Help Desk Technician
Custom Computer Specialists
Massachusetts, USA
Full-time
Entry · 1+ years experience
Onsite
USD 42000-52000 yearly / year
Discovered 1 weeks ago
Microsoft OfficeGoogle AppsWebexWindowsmacOSMicrosoft Office Suite
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Key Skills for This Role
Microsoft OfficeGoogle AppsWebexWindowsmacOSMicrosoft Office Suite
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- Providing premium, white-glove deskside support to client end users.
- Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
- Oversee and maintain the ticketing system to ensure efficiency and organization.
- Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
- Provide in-person support for end-user devices, including computers, Chromebooks, printers, fax machines, and other peripherals.
- Provide end-user training as needed.
- Troubleshoot and resolve issues with faulty operating systems and applications.
- Provide support for A/V systems and Webex meeting technologies.
- Maintaining knowledge of current IT technologies and trends.
- Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
- Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
- Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.
- Effective communication skills, both verbal and written with emphasis on timely response.
- Ability to communicate technical information clearly and concisely to both technical and non-technical users.
- Ability to provide excellent customer service and build positive relationships with users.
- Possession of strong organizational skills.
- Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft, and Google certifications) preferred.
- In-depth knowledge of desktop hardware components and peripherals.
- Experience with various operating systems (Windows, macOS, etc.) and their administration.
- Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
- Understanding basic security concepts and practices.
- Ability to manage difficult situations professionally.
- Ability to work both independently and collaboratively as part of a team.
- Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
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