Lending Operations Manager

• Maintain compliance with all mortgage lending regulations and standards, including TRID, Regulation B, and Fair Lending requirements.
• Ensure lending activities meet internal policies, investor requirements, grant obligations, and regulatory guidelines.
• Maintain required certifications and stay current on industry trends, regulations, and best practices.
• Provide documentation and reporting support for executive leadership, accounting, and finance teams.

• Develop and manage reporting tools that provide insights into lending operations and performance.
• Create and monitor Key Performance Indicators (KPIs) to measure team effectiveness, efficiency, and service quality.
• Analyze operational trends and identify opportunities for process improvements.
• Maintain shared tracking systems that support visibility into loan pipeline status and closing timelines.

• Partner with Family Services, Financial Coaching, Homeownership, and Home Repair teams to create a seamless customer experience.
• Support the ongoing development of financial coaching and homeownership readiness programming.
• Work closely with leadership to improve lending operations and expand affordable homeownership opportunities.
• Gain and maintain a strong understanding of Habitat Omaha's home repair programs and lending services.

Mission-centered impact: Your work directly helps families access affordable financing and achieve sustainable homeownership.

Leadership opportunity: You'll lead a dedicated lending team while shaping processes that improve service and efficiency.

Cross-functional collaboration: You'll work closely with program, finance, accounting, and community partners to support organizational goals.

Professional growth: You'll deepen your expertise in mortgage lending, underwriting, regulatory compliance, team development, and operational leadership.

• Mortgage and home repair loans are processed, underwritten, and closed efficiently and compliantly.
• Lending staff are engaged, supported, and consistently performing at a high level.
• Loan pipeline visibility is clear, accurate, and actionable.
• Key Performance Indicators are consistently monitored and used to drive improvement.
• Third-party lender relationships are strong and productive.
• Regulatory and compliance requirements are met with accuracy and confidence.
• Families experience a smooth and supportive lending process that prepares them for long-term homeownership success.

• High school diploma or GED required.
• Bachelor's degree in a related field preferred.
• Previous residential mortgage processing, underwriting, and/or loan closing experience preferred.
• Prior supervisory, leadership, or team lead experience preferred.
• Experience working with low- to moderate-income populations preferred.

• Lending Expertise: Knowledge of residential mortgage processes, underwriting, loan documentation, and compliance requirements.
• Leadership: Ability to coach, mentor, and develop team members while promoting accountability and growth.
• Process Improvement: Skilled in creating efficient workflows and identifying opportunities for operational excellence.
• Communication: Strong written and verbal communication skills with diverse audiences and stakeholders.
• Organization: Highly detail-oriented with excellent time management and prioritization abilities.
• Customer Service: Commitment to providing exceptional service to families, partners, and colleagues.
• Adaptability: Comfortable leading through change and implementing new processes and systems.

• Experience with Encompass/Ellie Mae or similar loan origination systems preferred.
• Proficiency in Microsoft Office Suite.
• Experience working with databases and reporting tools.

• Ability to maintain a high degree of confidentiality.
• Willingness to work occasional evenings and weekends as needed.
• Goal-oriented and passionate about Habitat Omaha's mission.

The Lending Operations Manager ensures that Habitat Omaha's lending services are compliant, efficient, and family-centered.

By leading the team responsible for processing, underwriting, and closing loans, this role helps transform qualified applicants into successful homeowners.

Through strong leadership, operational excellence, and a commitment to affordable housing, the Lending Operations Manager strengthens Habitat Omaha's ability to serve families, expand homeownership opportunities, and build stronger communities across Omaha.

Habitat for Humanity of Omaha (Habitat Omaha) actively recruits, employs, trains, and compensates employees regardless of race, color, religion, sexual orientation, gender identity or expression, gender, national origin, age, disability, genetics, or veteran status.

In addition to federal law requirements, Habitat Omaha complies with applicable state and local laws governing nondiscrimination in employment in every location.

This policy applies to all terms and conditions of employment, including workplace harassment.

At Habitat Omaha, we have a clear vision to be the place where a diverse mix of talented people want to come, to stay, and to do their best work.

Our vision is to see a world where everyone has a safe, affordable place to live, and we know our company runs on the hard work and dedication of our passionate and creative employees.

Our dedication to promoting diversity, multiculturalism and inclusion is clearly reflected in the work that we do externally in the community, as well as internally with our employment practices.