Leave Specialist

Strong collaboration and communication skills that allow you to interact comfortably with internal cross-functional teams, and customers.

You excel in active listening, empathy, and approachability.

Be comfortable moving between multiple tasks in a quick succession.

Be adaptable to process and product improvements in a growing start-up

Able to utilize resources to identify answers to common employee or employer questions about the leave process

Maintains internal systems and processes.

Demonstrates strong customer service skills. Represents the company voice with customers, listens empathetically to understand customer needs and provides impactful solutions.

Understand and interpret basic payroll calculations with the ability to break down these calculations in an easy to understand manner.

Collect and share product feedback that you receive during customer interactions.

Evaluate our impact throughout the lifecycle of each leave.

Implement process improvements to resolve inefficiencies and address customer pain points.

Provide and seek negative and positive specific feedback to your peers, supporting your team's growth and development.

Superior organization skills and detail-oriented. You're able to track various tasks from different leaves and ensure nothing gets lost.

Outstanding verbal and written communication skills. Clear, empathetic communicator able to balance rapport and problem solving. You are comfortable communicating through email, chat, and phone calls.

People person. Remarkable degree of empathy and interpersonal intuition, and strong, active listening skills. More than 2 years of client-facing experience where relationship-building is valued.

Learner's mindset. Highly self-directed, adaptable, and up for feedback and implementation in a fast paced, always changing environment.

Proactive. You're always anticipating what might come next and how better to support the Leave Specialist team.

Systems-oriented. Always thinking of how you can improve processes to make the team even more efficient.

Trustworthy. You act with discretion and can be trusted to handle confidential information appropriately.

Relentlessly Optimistic. You believe in and work for the possibility of change and are unyielded by uncertainty and roadblocks.

Empathetic. You lead with empathy, and understand each situation from our customers perspective and approach with compassion.

Our work at Sparrow is impactful. We help People teams with one of the hardest parts of their job, and we support employees at a time when they need it most. We’re driven by our mission, much like a nonprofit, but with the resources and scale of a fast-growing venture-backed company.

Sparrow is proud to be an equal opportunity employer. While we are united by our excitement for the mission and product, the diversity of our experiences is one of our strengths. The Sparrow team is made up of people with all types of backgrounds, and we have teammates in 40 states and counting. To learn more about the Sparrow team and its benefits, check out our careers page.