Learning Support Manager

In your first year, you will have:

Academic staff at your institutions running measurably better assessment . You can point to specific briefs that changed, specific workshops that shifted practice, specific academics who came in sceptical and left differently. The outcomes are real, not reported.

Your institutions renew — and the reason is outcomes, not relationship . The case for renewal is built on evidence of what changed for students and staff, not on how well you managed the account. That distinction is the standard Cadmus holds itself to.

You have become a trusted point of contact for the academics you support – not just when something goes wrong. The relationship with your institutions has moved from support to trusted advisorship. Academic staff bring you into conversations early because your perspective on assessment design is worth having.

Your field experience has made Cadmus smarter. What you see and hear in practice has shaped how the product team and the learning team think about at least one significant problem. The knowledge flows both ways.

5+ years building and running learning experiences for learners — as a teacher, learning designer, trainer, or in a closely related role.

Deep grounding in pedagogy – the kind that shapes how you see a problem, not just how you talk about it.

Experience supporting users through software adoption in a complex organisational environment.

A warm, confident presence one-on-one and in front of a room. Strong writing. The ability to move between institutional leaders and frontline academics without losing your thread.

You care about the craft of teaching and learning. Assessment overhaul is not a feature of this job — it is the point.

You can win over sceptical users — not through charm, but through genuine credibility and intellectual honesty.

Hard institutional environments are interesting to you, not exhausting. You move toward complexity rather than around it.