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Learning & Quality Manager
IHG
IND
Manager
Onsite
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We are looking for a passionate Learning & Quality Manager to join our team and drive a culture of learning, service excellence and continuous improvement.
✨ Key Responsibilities:
- Lead the property’s Learning & Development initiatives
- Plan and deliver engaging training programs aligned with IHG standards
- Drive service excellence and quality standards across the resort
- Monitor guest feedback, quality scores and brand standards
- Conduct quality audits and identify opportunities for improvement
- Partner with HODs to identify training needs and develop colleagues
- Support onboarding, induction and ongoing development programs
- Drive a strong learning culture and continuous improvement mindset
🎯 We’re Looking For
- Relevant experience in Learning & Development / Quality within the hospitality industry
- Strong understanding of luxury hospitality and service standards
- Excellent communication, presentation and facilitation skills
- Passion for people development and service excellence
- Strong interpersonal and stakeholder management skills
About IHG
Hotels & Resorts
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