rippling
Learning Manager
Liveops Agent Services, LLC
Remote, USA
Full-time
Mid · 3+ years experience
Remote
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
Learning Manager
The Learning Team is responsible for delivering high-impact, end-to-end learning experiences that enable agent readiness, performance, and long-term success across the agent lifecycle. As a Learning Manager, you will lead a blended team of Facilitators and Instructional Designers, ensuring assigned programs achieve certification success, performance outcomes, and alignment with strategic initiatives and Certification Success Drivers (CSDs).
The Purpose of Your Role
- You will oversee the execution and continuous improvement of learning programs aligned to agent certification and performance outcomes. You are accountable for developing your direct reports, driving consistent learning standards, and ensuring your assigned programs deliver measurable results throughout the agent lifecycle.
The Qualifications We’re Looking For
- Bachelor’s Degree or equivalent years of relevant work experience required
- Master’s Degree preferred
- 3–5 years’ experience leading learning programs, projects, or operational initiatives
- 2–3 years’ experience leading, coaching, or mentoring a team
- Experience supporting instructor-led, virtual, and/or blended learning environments
- Demonstrated ability to develop people and drive performance through coaching
- Strong operational mindset with the ability to balance quality, speed, and outcomes
- Ability to remain composed and solution-oriented in fast-paced or high-change environments
The Competencies You Bring
Conceptual Thinking • Decision Making • People Development • Execution Excellence • Organizational Awareness • Influence and Collaboration
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Liveops Agent Services, LLC
Sr. Learning Operations Analyst (Sr. Learning Media Developer)
, USA
SeniorFull-time
Discovered TodayView →
District Leader - Call Center Supervisor
, USA
Discovered TodayFull-time
Instructional Designer (Analyst)
, USA
Discovered TodayFull-time
Talent Experience Coordinator
, USA
Discovered TodayFull-time
Senior Instructional Designer
, USA
Discovered TodayFull-time
Sr. Learning Operations Analyst (Sr. Learning Media Developer)
, USA
Discovered TodayFull-time
Learning Delivery Analyst
, USA
Discovered 1 weeks agoFull-time
Instructional Designer (Analyst)
, USA
Discovered 1 weeks agoFull-time
Director of Product & Data Strategy
, USA
Discovered 1 weeks agoFull-time