Learning Experience Leader

What We Offer

• At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
• It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be a part of, apply today! The Learning Experience Leader is responsible for helping Teammates develop language and communication skills along with designing and expanding training and development programs. The main tasks of the role are the following: design, develop, implement, track and measure effectiveness of the learning intervention provided and is also expected to take part in a near hire onboarding program. As a Learning Experience Leader, think of yourself as a leader that sets the standards and expectations through your conduct, work ethic, integrity, and character. You can also think of yourself as a creator in a way that you must create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams, for all general preparatory courses prior to enterprise endorsement. A Learning Experience Leader is expected to be a great communicator with the ability to effectively describe complex ideas and processes, proficient in time management, and is comfortable speaking and interacting in front of an audience. Responsibilities: ● Conduct a study to identify training needs and schedule and facilitate appropriate training sessions. ● Create a plan to prioritize intervention for each type of training need. ● Collaborate with the training manager in creating the training calendar for the year to equip and fill in competency gaps. ● Design, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings. ● Oversee and facilitate workshops and individual coaching sessions when appropriate. ● Prepare training aides such as module summaries, videos, and presentations. ● Train and guide new employees. ● Develop monitoring systems to ensure that progress of all employees in the program is being tracked. ● Align with the established training strategy and determine the appropriate methodology to be used.