Learning & Development Specialist
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Key skills for this role
About the Role
Aqua Properties seeks a Learning & Development Specialist to design and implement L&D strategy, deliver sales training, and support performance management. Requires 3-5 years L&D experience, preferably in real estate.
Key Skills for This Role
Responsibilities
- Design, implement, and manage the company's Learning & Development strategy
- Conduct induction and onboarding programmes for new joiners
- Deliver structured training programmes for sales teams
- Identify learning needs through performance reviews and management feedback
- Develop training manuals, e learning materials, and assessment tools
- Support implementation of performance assessments and design improvement plans
- Conduct one to one coaching sessions with employees
- Track training attendance and measure training effectiveness
Requirements
- Bachelor's degree in Human Resources, Business Administration, Psychology, Education, or related field
- CIPD Level 3/5 or equivalent qualification preferred
- Minimum 3–5 years' experience in Learning & Development
- Previous experience in Real Estate, Brokerage, or Property Development highly desirable
- Experience designing and delivering sales training programmes
- Experience facilitating classroom and virtual learning sessions
Full Job Posting
Training & Development
- Design, implement, and manage the company's Learning & Development strategy
- Conduct induction and onboarding programmes for all new joiners
- Develop training calendars aligned with business requirements
- Deliver classroom, virtual, and on the job training sessions
- Identify learning needs through performance reviews, business requirements, and management feedback
- Develop career development pathways and succession planning initiatives
Sales Training
- Deliver structured training programmes for Secondary, Off Plan, and Property Management teams
- Conduct product knowledge sessions for new project launches
- Improve sales techniques including objection handling, negotiation, prospecting, closing techniques, and CRM
- Partner with Sales Directors to identify performance gaps and recommend targeted learning interventions
- Coach underperforming consultants through structured development plans
Performance Management
- Support implementation of Mid Year and Year End Performance Assessments
- Analyse assessment outcomes and recommend individual development plans
- Design Performance Improvement Plans (PIPs) where required
- Track employee progress following coaching and development initiatives
Learning Content Development
- Develop training manuals, SOPs, e learning materials, presentations, and assessment tools
- Create role specific competency frameworks across departments
- Maintain and continuously improve the company's Learning Management resources
- Ensure all training materials remain current with market trends and business objectives
Compliance & Mandatory Training
- Coordinate mandatory company training programmes
- Ensure compliance with company policies and regulatory requirements
- Maintain accurate training records and attendance reports
Coaching & Talent Development
- Conduct one to one coaching sessions with employees
- Support managers in developing high potential employees
- Identify future leaders through structured development programmes
- Promote a culture of continuous learning across the organisation
Reporting
- Track training attendance and completion rates
- Measure training effectiveness through assessments and performance improvements
- Prepare monthly Learning & Development reports for senior management
- Monitor training KPIs and ROI
Key Performance Indicators (KPIs)
- Training completion rate
- New hire onboarding completion
- Employee training satisfaction score
- Performance improvement following training
- Reduction in Performance Improvement Plans (PIPs)
- Sales productivity improvements following training
- Training calendar completion
- Learning content developed
- Coaching sessions completed
- Internal promotion rate
Qualifications
- Bachelor's degree in Human Resources, Business Administration, Psychology, Education, or a related field
- CIPD Level 3/5 or equivalent qualification is preferred
- Learning & Development certifications are advantageous
Experience
- Minimum 3–5 years' experience in Learning & Development
- Previous experience within Real Estate, Brokerage, or Property Development is highly desirable
- Experience designing and delivering sales training programmes
- Experience facilitating classroom and virtual learning sessions
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