pinpoint
Learning Development Mgr
Princess Cruises
New York City, USA
Contract
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
Microsoft Office
Free
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Microsoft Office
Key Skills for This Role
Microsoft Office
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Key Responsibilities
- Partner with onboard leadership and cross-functional departments to design and deliver tailored learning solutions that directly support operational goals and align with the company’s Core Values and brand strategy.
- Engage internal stakeholders to identify learning needs through comprehensive assessments, including interviews, performance observations, data analysis, and guest/operational feedback, ensuring training initiatives address real business challenges.
- Support shipboard leadership development programs—from strategic planning to effective on-site implementation and continuous improvement.
- Facilitate high-impact leadership workshops, learning sessions, team-building experiences, and pre-shift briefings that strengthen capability, collaboration, and culture across the shipboard workforce.
- Collaborate closely with the Human Resources Learning & Development team to develop, test, and pilot new training initiatives, ensuring readiness, consistency, and successful rollout across the fleet.
- Evaluate training effectiveness using data-driven insights (analytics, performance metrics, trend analysis, and direct feedback) and provide actionable recommendations to improve program quality and business outcomes.
- Manage participant enrollment and administer post-training evaluations to measure learning impact, track progress, and identify opportunities for curriculum refinement.
- Contribute to large-scale organizational effectiveness and change management efforts, supporting smooth adoption of new processes, behaviors, and cultural initiatives.
Skills, Knowledge & Expertise
- Bachelor's degree in Communications, HR, or related field, or equivalent work experience.
- Minimum of three (3) years experience in a training and development position that includes program delivery and assessment.
- Prior experience delivering leadership content.
- Strong facilitation skills.
- Previous people management experience preferred.
- Ability to establish and maintain cooperative working relationships with a variety of staff levels in the company.
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