Learning & Development Manager

Role overview

Training administration

• Compile and update training manuals, tools, attendance lists, training records, and employee training history files.
• Manage intern files, offer letters, onboarding tracking, and final certificate issuance.
• Manage training nominations and attendance through the learning management system.
• Maintain up-to-date hard-copy and electronic training documentation.

Training delivery and operations

• Facilitate training sessions and create printed and instructional training materials.
• Book and prepare training rooms, including BEO preparation when required.
• Prepare training, recognition, cross-training, and Rixos training certificates.
• Conduct IFH training for restaurant reservations, spa, sales, and operator teams.
• Conduct new-hire orientation show-arounds and audit departmental briefings three times per week.

People and community activities

• Follow up with departments on training nominations and coordinate cross-training and cross-exposure tracking.
• Prepare posters and arrangements for hotel CSR activities and maintain event records and purchase orders.
• Implement and evaluate training practices to improve efficiency and effectiveness.

Education and certification

• Bachelor’s degree in Human Resources, Hospitality or Hotel Management, or Business Administration.
• Certified Trainer or Train-the-Trainer qualification, particularly from an international hotel brand.
• Two to five years of learning and development experience.

Required capabilities

• Strong spoken and written English.
• Training Needs Analysis, presentation and facilitation, and training evaluation skills.
• Experience with Excel, PowerPoint, Word, learning management systems, and multicultural teams.
• Professional appearance, punctuality, dependability, and appropriate workplace presentation.
• Hotel operations experience, especially in five-star hotels, is strongly preferred.

Property context