Learning Associate, Learning and Development
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Key skills for this role
About the Role
Amazon is seeking a Learning Associate to coordinate and execute training for process paths in the Fulfillment Center. The role involves delivering instructor training, analyzing data to improve learning, and supporting operations with critical role training.
Key Skills for This Role
Responsibilities
- Act as a supervisor for Instructors and Peer Trainers with new hires
- Deliver Instructor training, observation and coaching to the MEATR standard
- Ensure training records are kept up to date through the console
- Ensure MEATR training materials are kept and delivered against MEATR standard and provide a positive learning experience
- Use and analyze data on a daily basis to improve NH learning experience
- Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
- Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
- Work with operations on a skill matrix to highlight gaps for critical role training
- Support operations with the delivery of critical role training
- Improve processes from gathering feedback and analyzing data
- Support the recruitment of Instructors and Peer Trainers
- Work in partnership with the agency managers to improve new hire performance
Requirements
- Experience with written and verbal communication and presentation
- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Willing to work flexible schedules / shifts
Full Job Posting
Description
- The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center.
- Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building.
- The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.
Prerequisite
- Willing to work flexible schedules / shifts
- Act as a supervisor for Instructors and Peer Trainers with new hires
- Deliver Instructor training, observation and coaching to the MEATR standard
- Ensure training records are kept up to date through the console
- Ensure MEATR training materials are kept and delivered against MEATR standard and provide a positive learning experience
- Use and analyze data on a daily basis to improve NH learning experience
- Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
- All tests/ audits are completed and responses are tracked
- Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
- Work with operations on a skill matrix to highlight gaps for critical role training
- Support operations with the delivery of critical role training
- Improve processes from gathering feedback and analyzing data
Basic Qualifications
- Experience with written and verbal communication and presentation
- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)
Preferred Qualifications
- Speak, write, and read fluently in English
- Graduate/Post Graduate
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