Learning and Development Manager

Role Overview

Learning and Development

• Implement company and hotel orientation and training programs.
• Research and recommend internal and external learning programs aligned with business objectives and employee needs.
• Conduct training needs assessments.
• Develop or outsource learning and development programs.
• Deliver learning and development programs and evaluate their effectiveness.
• Respond to departmental training analysis and maintain training logbooks.
• Complete yearly training audits.
• Develop and deploy property-specific training programs.
• Become a certified trainer in Human Resources training modules.

HR and Employee Support

• Support day-to-day learning processes and assist the Director of Human Resources with hotel strategy implementation.
• Support coaching, counseling, recruitment, engagement, training, onboarding, benefits, hiring, and employee retention activities.
• Assist with reward and recognition programs and training strategies.
• Oversee employee training matters related to local employment law and processes.
• Support activities and initiatives with the Employee Housing Manager.
• Answer employee questions about planned leave, vacation, and benefits.
• Compile and distribute turnover reports to senior management.
• Enter payroll information and wage changes into the HRMS.
• Prepare and deliver recruitment best-practice training and conduct prescreening interviews.

Compliance and Claims

• Understand and comply with termination processes and unemployment compensation procedures.
• Monitor workers' compensation claims and complete required injury reports.
• Ensure compliance with HR and related security operating procedures.

Required Knowledge and Abilities

• Be familiar with manpower planning processes and compensation and benefits practices.
• Understand employee benefits, termination processes, unemployment compensation, and related HR procedures.
• Ability to train, motivate, evaluate, mentor, and direct employees and managers.
• Ability to maintain excellent staff relations and protect staff and guest confidentiality.
• Ability to supervise, engage, coach, and mentor department trainers.
• Ability to accept responsibility for the actions of others.

About the Property