Learning and Development Manager
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Key skills for this role
About the Role
EmiraTalent is seeking a Learning and Development Manager to design, develop, and manage training programs for hotel operations and leadership development across regions. The role requires instructional design expertise, project management, and the ability to certify trainers.
Key Skills for This Role
Responsibilities
- Create and maintain training materials using established training methodology
- Identify and develop new opportunities and methods for delivery
- Provide recommendations on training approaches and strategies
- Direct the development of training programs with 3rd party vendors
- Gather, develop, and manage best practices across all regions and stakeholders
- Certify regional trainers on training material and mentor initial training sessions
- Support training deployment efforts and assist with global rollout
- Monitor departmental budget lines
Requirements
- Bachelor's or Master's Degree in a relevant field
- 3+ years progressive work experience in instructional design and performance consulting
- Demonstrated project management experience
- Effective presentation and communication skills
- Proficiency in learning authoring tools (Adobe Captivate, Articulate Storyline, Camtasia)
- Knowledge of hotel operations preferred
- Bilingual skills a plus
Full Job Posting
Role Purpose
- Design, develop and manage performance enhancing training programs and tools for Brands, Hotel Operations, and Leadership development, for delivery across all regions and stakeholder areas.
- Develop, validate, and manage the integration of best practices into training materials.
- Manage production of training materials and serve as the contact with external vendors.
- Function as subject matter expert.
- Pilot training content, certify regional trainers on training materials (train the trainer) and mentor initial training sessions.
- Assist with implementation planning and deployment activities.
Key Accountabilities
- Create and maintain training materials using established training methodology including both participant and leader formats.
- Identify and develop new opportunities and methods for delivery.
- Provide recommendations on training approaches and strategies, design methodologies and training distribution and measurement/evaluation.
- Create global and regional documentation and performance enhancing training tools.
- Direct the development of training programs with 3rd party vendors.
- Gather, develop, and manage best practices across all regions and stakeholders.
- Liaise with global and regional learning teams and stakeholders to complete training needs assessments.
- Execute training to key stakeholders so they can provide expert services to their constituents.
- Support the training deployment efforts of all regions and key stakeholders.
- Function as subject matter expert on relevant initiatives and issues.
- Liaise and provide support to regional teams to resolve hotel issues relating to training content.
- Monitor departmental budget lines to include estimates, invoice coding and tracking and end of month reconciliation.
Key Skills & Experiences
- Bachelor's or Master's Degree in a relevant field of work or equivalent combination of education and work related experience.
- Three or more years progressive work related experience in instructional design and performance consulting.
- Demonstrated project management experience in organizing, planning and executing large scale projects.
- Demonstrated ability to effectively communicate technical and strategic information.
- Effective presentation skills.
- Excellent analytical skills, organizational skills, and creative problem solving skills.
- Demonstrated understanding of learning authoring tools (Adobe Captivate, Adobe InDesign, Articulate Storyline, Camtasia).
- Demonstrated understanding of instructional design and adult learning principles and practices.
- Demonstrated proficiency in Microsoft Office products (Word, Excel, PowerPoint, etc.).
- Knowledge of hotel operations preferred.
- Bilingual skills a plus.
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