Lead WMS Consultant

acting as a design lead on multi-building or multi-site WMS rollouts.

mentoring junior consultants or analysts. What Success Looks Like in the First 90 Days: 30 Days: Complete onboarding on the client engagement model, active projects, and FIQ's tools (SQL environments, API testing, ticketing/documentation systems). Review current WMS-to-robotics integration architecture, message flows, and existing design documentation across assigned projects. Build familiarity with the specific robotics platforms in use on assigned client projects (e.g., Geek+, Locus, Exotec, or conveyor/ASRS systems), and meet key stakeholders on both the client and vendor side. 60 Days: Independently lead design workshops and requirements-validation sessions for at least one active workstream. Own root-cause investigation and resolution for MHE integration issues, including SQL-based troubleshooting in QA/production environments. Begin leading client-facing calls (SIT/UAT support, issue/bridge calls), including direct interaction with international robotics vendor teams. 90 Days: Fully own solution design and delivery for assigned workstreams, with clear traceability between requirements and proposed solutions. Demonstrate sound judgment on scope/schedule risk, having successfully guided at least one MVP-scope conversation with a client near a go-live. Be a trusted point of escalation for less experienced consultants on the account, mentoring as needed. Key Performance Indicators (KPIs): Customer Success: Requirements captured accurately; high client satisfaction; successful go-live and post-go-live support. Integration Quality: WMS-to-robotics integrations function reliably, with issues traced to root cause and resolved durably rather than patched. Delivery Discipline: Clear, proactive communication on scope/schedule risk, with MVP boundaries respected near go-live. Collaboration: Effective, positive working relationships with both local development teams and international robotics vendor teams. Documentation Quality: Design docs, technical specs, and runbooks are complete, clear, and actionable. Why You’ll Love Working Here At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers. We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact. We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy. Here’s what makes Fulfillment IQ a rewarding place to work: Work That Matters You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance. Career Growth That Matters We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression. Flexibility to Thrive We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly. We Celebrate Impact From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics. A Collaborative Culture You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

you’ll appreciate: Employee Health: Comprehensive health and dental coverage for you and your family Time Off: Competitive paid time off and flexible leave policies Retirement: Retirement savings programs and employer contributions Professional Growth: Dedicated learning and development budget Flexible Work: Remote and hybrid work options Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable. Community Engagement: Team events, meetups, and company offsites Additional Perks Equipment and workstation allowances Internet and business travel reimbursements Employee stock options (ESOP), where applicable Team events, meetups, and company offsites Use of Artificial Intelligence in Hiring: FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com. Accommodations: FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com, and we will work with you to meet your needs. Candidate Privacy: Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here , and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com. Equal Opportunity: Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. Learn More About Us Website: fulfillmentiq.com LinkedIn: Fulfillment IQ Spotify: eCom Logistics Podcast Spotify YouTube: eCom Logistics Podcast YouTube