Lead Title Coordinator (Remote- US)

Provides support to escrow offices and customers. This may include assisting clearing commitment requirements and exceptions; searching, examining and interpreting real estate documents and resolving issues. Act as senior team member, resolve escalated issues, provide training to less experienced team members on how to respond to customers and where to find information.

Manages and monitors production pipelines and workflows to ensure work is prioritized appropriately, progresses efficiently, and meets established service expectations. Identify opportunities to streamline procedures, improve workflow effectiveness, enhance documentation, and implement process efficiencies that support consistency, productivity, and quality.

Communicates policy/procedure changes to team members through training, document updates, etc.

Acts as the team’s resource and subject matter expert to answer questions and create resolutions using past experience, best practices and sound judgment .

Assists in scheduling and coordinating team activities .

May provide input into hiring and performance appraisals, but does not make hiring decisions or conduct performance evaluations .

Troubleshoots and guides others on wide variety of complex problems and identifies solutions within broad application and functional expertise.

High School diploma or equivalent; some college preferred

4+ years directly related experience

Demonstrated leadership capabilities

Strong MS Office skill set

Excellent verbal/written communication skills

Must be able to maintain professionalism and a positive service attitude at all times

Strong detail orientation

Leadership skills

Demonstrated leadership, organizational and problem solving skills

Exercises confidence, sound judgment and independent decision making skills