Lead Technology Operations Analyst-Sonic

The Lead Technology Operations Analyst oversees cross-functional teams to understand complex solutions and integrations, as well as drive releases to improve solutions.

This role focuses on delivering high‑quality operational outcomes within a defined technology domain by designing, executing, and continuously improving processes, automations, and technical workflows.

As a specialized subject matter expert, this position supports Inspire Brands’ technology ecosystem by identifying gaps, recommending enhancements, and optimizing capabilities within the assigned area of focus.

The role requires strong communication skills, effective vendor coordination, and the ability to troubleshoot and resolve issues across hardware, software, and integrated solutions.

It also contributes to ongoing process refinement, readiness for QA/UAT, and ITIL/SDLC execution, ensuring reliable service delivery and real‑time transparency for customers and stakeholders.

Additionally, this role mentors peers, partners with engineering and help desk teams, and supports the future evolution of tools and technologies to improve efficiency, quality, and business outcomes across the organization.

• Effectively design, continuously improve, coordinate and complete all tasks necessary for successful execution, ensuring all assigned work is delivered on time using runbooks, automations, artificial intelligence, and established processes.
• Specialize in your area of focus, including but not limited to identification and solution recommendations for potential gaps, process improvement areas, innovative opportunities and continuous learning in your area of subject matter expertise.
• Have an ownership mindset where you are actively supporting, influencing, driving, and/or designing the future of your area of focus.
• Effectively communicate with stakeholders as a subject matter expert, to prevent errors, ensure success, and manage expectations. Clearly and accurately communicate with customers, stakeholders, engineering teams and leaders regarding supported technology, capability optimization and future capabilities as defined by role; including partnership to drive business needs forward.
• Have a strong understanding of how these technologies interact with components across the organization and take actions to ensure success across the organization.