Lead Technical Writer

Responsibilities:

• Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.
• Required Experience/Skills
• 8-10+ years of experience documenting software for Admin and end user audiences
• Ability to write accurate, concise, and approachable content
• Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle
• Excellent project management skills
• Excellent stakeholder management skills
• Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders
• Ability to self-manage and self-prioritize to get alignment
• Ability to quickly learn complex technologies
• High standards of quality and attention to detail
• Experience with common XML-based authoring tools, like Markdown, Oxygen, or Flare
• Experience with source control software, such as Perforce or Git
• Excellent problem solver
• Excellent communication and interpersonal skills
• Strong advocate for the customer
• Experience working in an Agile development environment
• Desired Experience/Skills
• Experience with Salesforce products
• Experience with AI tools used for content creation or management
• Experience creating API documentation and the ability to read and understand code samples