Lead Technical Support Engineer

OSI Layer understanding.

Knowledge of broadcast domain vs. collision domain.

Familiarity with different records zones in DNS and how it works.

Understanding of SSL Handshake and TCP/IP Handshake.

Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing.

Differentiation between TCP and UDP, and protocols & their workings.

Understanding of the boot process and run levels.

Various ways to assign an IP address to a Unix/Linux/Debian machine.

Proficient in checking running processes, hidden files, and installing packages.

Knowledge of sudo, permissions, file systems, and SSH banner.

Insight into the Windows boot process and control panel basics.

Understanding of UAC, registry hives, and remote registry manipulation tools.

Knowledge of kernel mode vs. user mode, Active Directory, and Group Policies.

Familiarity with Kerberos and NTLM authentication, Procmon, and the service control manager.

Understanding of vulnerabilities, the vulnerability cycle, and exploits.

Knowledge of malware types (virus, trojan, worm) and False/True Positive/Negative concepts.

Understanding of False Positive, False Negative, True Positive, and True Negative in the security context.

Experience with Kubernetes, containers, Cloud services, packet capture review, and diagnosis.

Previous API support and Regex knowledge.

Scripting experience (Bash, Python).

Knowledge of major web server software, UNIX/Windows web services, and diverse platforms.

Oracle and Microsoft SQL knowledge.

CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable.

with Customer Support and Development Tools (Salesforce, Jira, etc.).

Willing to work in 24/7 rotational shifts.