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Act as a key internal advisor to navigate complex customer challenges and opportunities to accelerate time to value and sustained solution health.
Translate functional solution mastery into tangible business outcomes, ensuring customers connect platform execution to their business strategy.
Help evolve and refine our internal Solution Success operating model by continuously utilising, refining, and providing feedback on standard artefacts, playbooks, and engagement methodologies.
Design and deliver one-to-many enablement programs—such as expert-led office hours, specialised webinars, and targeted content—to address customer needs at scale.
Partner with Product and Engineering to identify friction points, advocate for platform improvements, and champion self-service features.
Collaborate across Customer & Partner Experience and Product to advise on scalable expertise, tools, and best practices to be operationalised by CSMs and embedded in digital channels.
Serve as a primary voice of the customer, synthesising high-value solution feedback to help influence product priorities.
Collaborate directly with Product Management to influence the roadmap, driving platform enhancements that deliver better user experiences and faster adoption.
Develop internal training and enablement content to empower the broader team, reducing dependence on ad-hoc 1:1 support.
Minimum Qualifications
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Undergraduate degree or equivalent experience in a technical, business, or related field.
6+ years of progressive experience in a specialised, customer-facing technical role (e.g., Solution Architect, Technical Consultant, Technical Customer Success Manager).
Track record of creating and delivering technical training content
Preferred Qualifications
A passionate, tenacious self-starter who is driven to achieve long-term customer value and exhibits a high level of comfort working in ambiguity.
Proven track record in designing and leading scalable enablement programs or digital transformation initiatives.
Exceptional executive communication skills (written and verbal) with the ability to influence cross-functional stakeholders across CPX, Sales, Product, and Engineering.
Publicly traded software company providing an AI-powered cloud platform for finance, sustainability, risk, audit, and compliance teams.
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Senior · 6+ years experience
Onsite
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