Lead Software Systems Engineer

Responsibilities:

• Serve as the technical expert for ServiceNow ITOM capabilities including Discovery, Service Mapping, Event Management, Certificate Management, and CMDB integration.
• Configure, tune, and troubleshoot ServiceNow Discovery including MID Server configuration, credential management, patterns, probes and sensors, and discovery error resolution.
• Maintain CMDB integrity through identification and reconciliation rules, data normalization, relationship mapping, and alignment with CMDB governance and ITIL best practices.
• Discover and manage cloud resources in GCP including cloud-native services, dynamic infrastructure, and integration of cloud assets into the ServiceNow CMDB.
• Design and implement automation using ServiceNow workflows, Flow Designer, APIs, and integrations with monitoring and infrastructure tools.
• Perform systems performance analysis and root cause analysis of production incidents, including participation in 24/7 coverage as needed.
• Complete hands-on development within the ServiceNow platform including but not limited to: client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules.
• Perform code review of peer development changes to ensure compliance with the Sabre ServiceNow Development standards and vendor’s best practices.
• Lead upgrade / patch skip remediation ensuring compliance with the Sabre ServiceNow Development standards and vendor’s best practices.
• Take ownership of high level / complex business requirements and works them to completion.
• Understand business user stories / requirements to provide the technical design and solution for product enhancements / new features.
• Deliver product enhancements, new features, and defect fixes on time and error free
• Provide updated documentation of all product work including but not limited to, design documentation, technical operations / support documentation, and release notes.
• Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.
• Qualifications and Education Requirements:
• Bachelor/master’s degree in computer science, Information Technology, or a related field.
• Minimum of 7-8 years of experience implementing and administering ServiceNow ITOM capabilities including Discovery, Service Mapping and CMDB integration.
• Strong understanding of enterprise infrastructure components including servers, networks, cloud platforms, containers, and applications.
• Strong understanding of network architecture, SOA, object-oriented analysis and design, and application development methodologies.
• Proven ability to manage competing priorities with minimal supervision.
• Exceptional interpersonal skills including teamwork, facilitation, and negotiation.
• Strong knowledge of ServiceNow platform architecture, modules, and functionalities.
• Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows and Solution migration to higher environment.
• Experience in developing ServiceNow integrations using APIs, web services, and data
• Ideal Candidate Profile
• Deep ServiceNow ITOM expert who can independently lead discovery architecture and CMDB governance initiatives.
• Strong communicator who can bridge the gap between complex technical solutions and non-technical business stakeholders.
• Strategic thinker who can develop long-term roadmaps while staying engaged at the operational level.
• Collaborative team player who works effectively with technical teams, business users, and vendor partners.
• Brings technical depth, professionalism, and accountability to every engagement.
• We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
• Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.