Lead Site Reliability Engineer

Act as the final escalation point for critical outages and lead 24/7 incident response with rapid resolution of customer-impacting issues

Lead strategic direction and continuous improvement initiatives across ATM operations

Manage cross-functional teams and stakeholders to execute upgrade and operational change management

Oversee end-to-end reliability of the ATM ecosystem (hardware, software, network) ensuring 99.7% availability

Manage deployment and pre-production systems ensuring compliance with established standards

Coordinate implementation of new infrastructure, applications, and IT services to enhance operations

Generate performance metrics (SLOs/SLAs/SLIs) and maintain regulatory compliance and security standards

Serve as primary relationship owner for vendor field services, maintenance, and internal technology teams

Experience managing large-scale distributed/point of sales ecosystems

Experience with Splunk, Elastic Search, Grafana, MECM (SCCM), or ServiceNow platforms

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

#LI-Post

#TechPJ

Job Skills

Additional Job Details

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.