Lead - Shared Services

India Shared Services Management (Direct Responsibility)

• Serve as an escalation point for complex or sensitive employee issues in India.
• Ensure service quality, SLA adherence, and operational effectiveness for the India Shared Services function.
• Oversee onboarding and offboarding processes as part of the Shared Services function in India.
• Own and manage HR policies for India, including updates, compliance, and ongoing improvements.
• Strong understanding of HR service delivery models, case management, SLAs, KPIs and operational governance.
• Manage employee benefits and HR programs in India, including vendor relationships, negotiations, and annual renewals.
• Oversee payroll administration in India, ensure payroll accuracy, timeliness, and compliance.
• Manage the relationship with the payroll vendor, including performance monitoring and issue escalation.
• Lead HR Shared Services-related due diligence activities for new acquisitions in India.
• Support post-acquisition integration, including onboarding, policies, benefits, payroll, and Shared Services setup.
• Proven experience in leading, coaching and developing HR Operations / Shared Services teams.
• Ability to manage team performance, capacity planning, workload allocation and service delivery.
• Experience providing professional/functional leadership to teams outside the direct reporting structure.
• Ensure smooth transition and alignment with global HR practices.

Requirements & Qualifications

• 15+ years of HR experience, with strong experience in HR Shared Services / HR Operations / HR Service Delivery.
• Proven experience leading HR Operations/Shared Services teams in a global or multi-country environment.
• Strong experience in SLA/KPI management, service delivery, process improvement and automation.
• Good understanding of India HR operations, including payroll, benefits, policies and employee lifecycle processes.
• Experience managing HR vendors and partnering with global HR stakeholders and senior leadership.
• Experience with HRIS / HR service delivery technologies, including system enhancements and implementations.
• Strong analytical, stakeholder management and problem-solving skills, with the ability to drive operational improvements.
• Exposure to M&A/integration and AI/digital HR solutions would be an advantage.

Why Join Us