Lead Services Customer Operations Specialist

Key Responsibilities

Serve as a liaison between internal and external stakeholders for the assigned subregion time to time. In this role, you will support Software and Control Solution (SCS) clients, manage customer relationships, and contribute to the overall SCS business strategy for the Middle east, Africa and South Asia region.

Build and maintain strong customer relationships, serving as the single point of contact and managing all communications for the assigned subregion.

Own the P&L for the subregion, customer order and fulfillment, identifying growth opportunities and driving revenue, margin, billing, and cash collection performance

Develop and own the site-level customer communication plan and coordinate regularly with GE Vernova and the customer to propose change orders that deliver added value.

Own the development of service proposals by providing estimates for labor, schedule, proposal language, subcontractor scope, tooling, logistics, and conducting risk assessments.

Provide leadership and structure for project delivery planning, risk identification, mitigation strategies, and contingency planning for successful job execution.

Ownership of contract leadership ensuring all project deliverables are met while fully understanding the T&Cs and contract requirements.

Drive strategic projects and initiatives with other subregional service managers.

Be responsible for leading and coaching multi-disciplinary, multi-cultural teams consisting of GEV personnel, contingent workers, craft labor, and subcontractors.

Build trusting relationships and collaborate effectively with senior-level customer and supplier management on commercial, execution, technical, and compliance matters

Provide subject matter expertise (SME) on controls retrofit projects and post-sales

Ability to develop influential customer relationships.

Master's degree from an accredited university

Strong communication skills in Arabic

Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established Services management skills.

Experience in the GEV control product systems field Services or OTR engineering

Experience in SAP