Lead Services Customer Operations Specialist

Role Overview

Key Responsibilities

• Serve as liaison between internal and external stakeholders and support Software and Control Solution clients.
• Build customer relationships, act as the regional single point of contact, and manage communications.
• Own subregional P&L, customer orders, fulfillment, revenue, margin, billing, and cash collection performance.
• Develop customer communication plans and coordinate value-adding change orders.
• Develop service proposals with labor, schedules, subcontractor scope, tooling, logistics, and risk assessments.
• Lead delivery planning, risk mitigation, contingency planning, and contract execution.
• Lead and coach multidisciplinary and multicultural teams including employees, contingent workers, craft labor, and subcontractors.
• Collaborate with senior customer and supplier management on commercial, technical, execution, and compliance matters.
• Provide subject matter expertise on controls retrofit projects and post-sales services.

Required Qualifications

• Bachelor’s degree in engineering from an accredited university.
• At least 8 years of experience with GE Vernova control product systems or similar control systems in relevant functions.
• High proficiency with computer tools, including the Microsoft Office suite.
• Strong written and verbal communication skills in English.
• Ability and willingness to travel approximately 30-40% domestically and internationally as needed.

Desired Characteristics

• Ability to develop influential customer relationships.
• Master’s degree from an accredited university.
• Strong communication skills in Arabic.
• Strong interpersonal and leadership skills, problem-solving ability, and experience leading programs or projects.
• Experience in GE Vernova control product field services or OTR engineering.
• Experience with SAP.

Travel

• The role requires approximately 30-40% domestic and international travel as needed.