Lead Process Improvement Engineer – Facility Management

Review and optimise SLA and KPI frameworks in line with contractual requirements.

Analyse operational performance and identify trends, recurring issues and areas requiring management intervention.

Develop dashboards, reports and performance presentations.

Translate operational data into clear and actionable recommendations for management and site teams.

Support continuous improvement of service quality and client satisfaction.

Support budgeting, estimation and pricing activities from an operational and technical perspective.

Review existing cost structures, resource assumptions and estimation methodologies.

Identify inefficiencies, cost leakage, overestimation and opportunities for optimisation.

Recommend cost-effective operational solutions without compromising service quality or contractual compliance.

Support alignment between commercial assumptions and actual operational requirements.

Contribute to cost reduction and efficiency initiatives across both live contracts and new bids/tenders.

Engage with clients and key stakeholders to understand operational concerns and service expectations.

Support proactive resolution of service delivery issues.

Work closely with Operations, Technical, Commercial, Estimation, QHSE and other functional teams.

Promote a culture of continuous improvement, accountability and operational excellence across FM operations.

Support sustainability and ESG initiatives across FM contracts.

Identify opportunities for improved energy efficiency, waste management and environmental performance.

Support compliance with environmental and sustainability requirements.

Contribute to relevant ESG, energy and sustainability reporting.

Bachelor’s Degree in one of the following or a related discipline:

Mechanical Engineering

Electrical Engineering

Industrial Engineering

Environmental Engineering

Building Services Engineering

Facilities/Asset Management Engineering

Minimum 8–10 years of relevant experience within Facility Management .

Strong experience in process improvement, operational excellence and/or Total Quality Management (TQM).

Demonstrable experience working directly with FM site operations.

Strong understanding of both Hard and Soft FM Services .

Experience conducting operational audits, quality assessments and performance reviews.

Experience managing SLA/KPI frameworks and corrective action processes.

Exposure to estimation, budgeting, resource optimisation and operational cost analysis is highly desirable.

Lean Six Sigma Black Belt – highly preferred/required

Strong Lean Six Sigma Green Belt candidates with demonstrable process improvement experience may be considered.

ISO 9001 Internal Auditor certification preferred.

Recognised Facility Management certification is advantageous.

Candidates should demonstrate good working knowledge of:

Hard Services / MEP maintenance

Soft Services operations

Asset and maintenance management

Cleaning standards and best practices

Waste management and environmental practices

Quality Management Systems

Root Cause Analysis

SLA and KPI development

Process mapping and optimisation

Cost and resource optimisation

CAFM/CMMS environments

Knowledge of relevant international standards is advantageous, including:

ISO 9001 – Quality Management

ISO 14001 – Environmental Management

ISO 41001 – Facility Management

ISO 45001 – Occupational Health & Safety

ISO 50001 – Energy Management

Strong proficiency in:

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Experience with some of the following is advantageous:

Power BI or similar data visualisation tools

Microsoft Visio or equivalent process mapping tools

CAFM/CMMS platforms

MS Project

Primavera P6

Monday.com

Asana

Jira

Trello

Root Cause Analysis tools including 5 Whys and Fishbone Analysis

The successful candidate should be:

Highly proactive and comfortable working independently

Field-driven with a strong understanding of actual site operations

Analytical and data-driven

Commercially aware and cost-conscious

Confident challenging existing processes and operational practices

Strong in problem-solving and Root Cause Analysis

Capable of influencing operational teams and stakeholders

Focused on measurable and sustainable improvement

Able to manage multiple contracts, priorities and improvement initiatives simultaneously

Strong in reporting, presentation and stakeholder communication

The role requires an individual who can combine technical FM knowledge, process improvement expertise and commercial awareness to deliver measurable improvements in service quality, efficiency, compliance and cost performance.