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Join BigHand to lead the evolution of our cloud-native SaaS platforms, combining hands-on engineering with team leadership to deliver secure, scalable, and high-performing solutions on Azure. This is a high-impact role where you will shape platform strategy, drive reliability, and enable faster innovation across the business.
BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.
We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.
We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.
Join BigHand to lead the evolution of our cloud-native SaaS platforms, combining hands-on engineering with team leadership to deliver secure, scalable, and high-performing solutions on Azure. This is a high-impact role where you will shape platform strategy, drive reliability, and enable faster innovation across the business.
As a Lead Platform Operations Engineer, you will combine hands-on engineering with leadership to drive the evolution, reliability, and security of our SaaS platforms.
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About BigHand BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers
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Lead, mentor, and grow a team of Platform Operations engineers
Drive a culture of continuous learning, accountability, and DevOps best practice
Manage performance, capacity planning, and team development
Lead the transition of on-prem systems to Azure (IaaS, PaaS)
Architect and evolve container-based platforms using Kubernetes and Docker
Define and maintain platform standards, patterns, and best practices
Lead incident response, root cause analysis, and platform improvements
Implement robust monitoring, observability, and alerting strategies
Drive security improvements aligned to ISO27001, SOC2, and modern SDLC practices
Ensure strong governance across infrastructure, applications, and data
Build and enhance Infrastructure as Code (Terraform, PowerShell)
Drive CI/CD maturity using Azure DevOps and integrated security tooling
Implement SRE principles, BCP/DR strategies, and resilience engineering
Eliminate manual processes through automation
Collaborate closely with Product, Engineering, Architecture, and Customer teams
Influence platform strategy balancing speed, cost, risk, and compliance
Support customer onboarding and improve deployment processes
Manage vendor relationships and identify optimisation opportunities
Track and prioritise technical debt
Optimise cloud cost and capacity
Bring emerging cloud, security, and AI knowledge into the organisation
Champion DevOps and modern engineering practices across teams
You are a technically strong, hands-on leader with a passion for building scalable cloud platforms and developing high-performing teams.
Deep experience with Microsoft Azure (Compute, Networking, Security, Data)
Strong hands-on experience with Kubernetes, Docker, and container orchestration
Expertise in Infrastructure as Code (Terraform) and scripting (PowerShell, Bash, SQL, KQL)
Proven delivery of CI/CD pipelines (Azure DevOps YAML essential)
Experience implementing security tooling (SAST, DAST, container scanning, WAF)
Strong knowledge of cloud security, encryption, TLS/SSL, certificates, and access control
Experience with observability, monitoring, and alerting tools
Practical experience implementing ISO27001 and SOC2 controls
Knowledge of OWASP methodologies and secure development lifecycle practices
Experience with vulnerability management, PAM, secrets management, and secure access
Experience running and scaling highly available SaaS platforms
Strong understanding of SRE, incident management, and operational best practices
Experience implementing BCP/DR solutions across cloud and on-prem
Proven leadership experience managing technical teams (5+ years)
Ability to lead multiple complex initiatives end-to-end
Strong stakeholder management and communication skills
Ability to balance business priorities with engineering excellence
Curious, growth-oriented, and continuously learning
Analytical problem-solver with strong attention to detail
Comfortable challenging the status quo while driving pragmatic change
Collaborative, positive, and team-focused
We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas. #LI-OT1
Private legal technology software company serving law firms with workflow, productivity, pricing, and business intelligence solutions.
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