Lead Operations Reliability Manager

The Lead Operations Reliability Manager leads the Locomotive Operations Support Coordinator team and oversees locomotive-related service interruptions across the CPKC network. This role ensures timely troubleshooting, routing, repair coordination, and resolution of bad order locomotives to support network fluidity, regulatory compliance, and locomotive availability. The Manager provides leadership, direction, and technical guidance to internal teams, field personnel, dispatching, locomotive and corridor managers, foreign carriers, and repair facilities. This position ensures consistent application of mechanical processes, Federal Railroad Administration (FRA) requirements, CPKC standards, and operational plans to minimize locomotive-related delays and improve service reliability.

Manage, coach, and support the Locomotive Operations Support Coordinator team in addressing locomotive-related service interruptions across the CPKC network

Oversee troubleshooting of mechanical issues with train crews, mechanical field personnel, and transportation teams through radio, phone, and system communications

Provide direction and escalation support for complex locomotive failures, bad order events, and line-of-road mechanical issues

Ensure timely and accurate communication of mechanical issues to field managers, dispatchers, locomotive managers, corridor managers, transportation teams, and train crews

Manage routing of bad order CPKC locomotives to appropriate repair facilities based on defect type, shop capability, network conditions, and locomotive availability needs

Coordinate handling and return routing of bad order CPKC locomotives located on foreign carriers, working with foreign railroad mechanical and transportation teams.

Lead corrective action plans for locomotive-related service interruptions, reduce delays, and protect network fluidity

Ensure accurate updates to CPKC locomotive systems and programs, including Locomotive Mechanical Planning (LMP), SAP, and other applicable systems, while maintaining compliance with FRA rules, CPKC standards, safety procedures, and regulatory requirements.