Lead Operations Analyst, Commercial Card

The Lead Operations Analyst, Commercial Card position is a dynamic role which owns the end-to-end client experience for modifications to their Commercial Card program. They are KeyBank’s primary point of contact, leading commercial clients through the post-sales experience to ensure clients are quickly and effectively using the Commercial Card solutions. Modification projects can range in size and complexity, and the Lead Operations Analyst will be expected to actively manage multiple projects at a time in various stages of completion. The Lead Operations Analyst will work closely with clients, FinTech partners, sales, and back-office support teams to ensure successful and timely implementations.

Responsible for overseeing assigned Commercial Card modification packages; ensuring configuration, training and adoption of new solutions.

Lead meetings with stakeholders, including sales team members, clients, vendor representatives and other partners.

Clearly understand and articulate our clients’ priorities, objectives and expectations.

Create material to scope and plan modification projects, maintain transparency, and manage stakeholder expectations.

Drive on-time fulfillment of SLA commitments by promoting stakeholder accountability, mitigating project issues and risks, and adapting to project changes.

Continually develop expertise in accounts payables payment products and how they respond to client unique needs and requirements to close the gaps between current solution capabilities and our client’s needs.