Key Private Bank Trust Analyst

The Trust Analyst provides trust administration support and fulfills fiduciary responsibilities by providing basic trust administration for Key's Institutional clients and their beneficiaries. While serving on the Institutional Advisors team, collaborates effectively and provides insights and solutions to attract, retain and grow clients. Actively manages institutional accounts, in accordance with established policies and procedures, to a high professional standard while managing fiduciary risk. Retains and deepens profitable client relationships within assigned revenue base. Where appropriate, may focus on an area of specialty trust expertise. Successfully identifies opportunities to enhance client relationships while using proper channel management.

ESSENTIAL JOB FUNCTIONS

Trust Administration & Support

Administers assigned accounts with a proactive and disciplined approach

Reads and understands Trust Agreements and related documents for administrative purposes.

Reviews and maintains client information on trust accounting system and all applicable vendor system(s)

Applies sound fiduciary judgment to trust matters

Fulfills Key’s fiduciary responsibilities, ensuring retention of business and reputation

Uses cash forecasting to determine approximate amount needed in accounts over a period of time based on the accounts’ needs and trends, working closely with the Investment Officer

Discovers, analyzes and researches client transactions and recommend solutions as needed

Client Management

Anticipates and advises clients on evolving financial goals and objectives

Executes, through Salesforce or other Comprehensive Practice Management process, prioritized pro-active client contacts, per service standards

Identifies client needs and revenue enhancement opportunities

Follows-up on client issues and relays information to clients through correspondence, telephone communications and conferences.

May serve as primary contact for some account relationships

Sales

Identifies and prioritizes trust and other opportunities to deepen relationships and enhance revenue

Presents ideas and solutions to clients and prospects, in collaboration with team members

Participates in professional associations to demonstrate professional credibility and expand COI relationships

Team Collaboration

Provides backup and support to other members of the team

Builds and maintains effective working relationships with other team members to ensure high quality and timely administration of assigned fiduciary accounts

Serves as a resource for the team on projects needed

Compliance

Performs annual review of all assigned accounts

Maintains compliance with all internal policies and procedures, as well as, with regulatory and legal requirements

Mitigates risk on individual book of business

Assumes accountability for all delegated work on assigned accounts

Keeps current on the latest developments in trust law, tax law, and other issues related to the trust business

REQUIRED QUALIFICATIONS

A minimum of 3 years' experience working within the financial industry or other client service roles. (required)

Undergraduate degree or equivalent work experience, accounting or finance preferred

General knowledge and understanding of fiduciary, financial and/or investment products and services

Self-motivated, goal and results driven

Demonstrated ability to be accountable for a process and/or delivery from end to end