Lead Merchandise Processor

The Lead Merchandise Processor position is located in Tracy, CA.

You’ll be excited about this opportunity because you will....

• Work closely with management in the daily operations for the department
• Works cooperatively and harmoniously with manager, co-workers, and others
• Daily start-up meeting and communication of daily/weekly goals for department
• Work with the Ops Manager for specific service metrics related to safety, service, quality, and cost
• Promote safety awareness and cultivate the safety culture through the company
• Maintain a clean and safe work environment by communicating safety topics and conducting safety audits
• Lead continuous improvement and provide exceptional customer service to the stores and customers
• Coordinate team assignments by balancing resources as the volume requires
• Provide training, productivity reporting, and feedback to any errors made by staff daily
• Lead staffs to ensure effectiveness and productivity metrics are met
• Train and direct a team of associates to achieve departmental and division production goals to provide customers with the ultimate delivery experience
• Share business information with teammates through floor presence, suggest improvements to current techniques
• Control the workflow on the floor to include prioritizing team goals to ensure that deadlines are met
• Track productivity, research, and resolve issues, provide feedback on productivity and quality related performance to teammates, peers, and manager by using departmental resources
• Handle all escalations and provide follow up, handle weekly incident reports, and customer surveys
• Perform a variety of functions using the following systems – MS Word, Excel, Access, and Outlook; CCUI, Crystal Reports, Qlikview, Yard View and WMOS
• Create reports as requested by the department manager, conduct root cause analysis, and summarize data pulled from various dashboards as needed to drive improvement
• Support with department housekeeping which includes maintaining a clean, orderly work area, ensures department supplies are available as needed
• Other projects as assigned

Check out some of the required qualifications we are looking for in amazing candidates….

• High School Diploma or Equivalent
• At least 1 year of experience in distribution, manufacturing, or retail environment
• In lieu of distribution, manufacturing or retail environment experience, 5 years of progressive work experience
• This is an onsite and in office role
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook)
• Ability to multitask and be extremely detailed while performing all tasks and reports
• Strong written and verbal communication skills are a must
• Experience working with WMOS, Qlikview, and Yard View

We prefer some of these qualities as well…. (optional)

• College or certificate in logistics, distribution, or manufacturing
• At least 4 years of supervisory experience in distribution or manufacturing environment
• At least 1 years of experience working knowledge of MS Access

Review these physical requirements, as they play a major part in this role….

• Able to bend, reach, squat, and climb stairs/ladders
• Ability to lift up to 75 pounds
• Comfortable walking/standing 90% of the day

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)