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Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact.
We’re looking for top-tier talent ready to take on the challenge.
Join us in building the future.
The Role
As an integral member of the Tier2 Operations & Implementations group, the IT Systems Engineer III (Lead Engineer) provides advanced Tier2 support of a nationwide diverse fiber optic OTN/DWDM transport backbone as well as two (2) geographically separated Network Operation Centers (NOC).
The Lead Engineer serves as the NOC primary point of contact (POC) for problem escalations to include trouble shooting network devices, tools, and data services.
The Lead Engineer will interact with Network Provisioners, IP Engineers and/or equipment vendors to identify and resolve escalated troubles.
The Lead Engineer is expected to provide accurate documentation such as SOPs, Test Plans, Implementation Plans, Training Modules, Reports and Project Narratives.
The position requires high level skills in Layers 1,2,3 inter-dependences and Transport proficiency.
The network is expected to sustain continual growth to include additional sites and customers across the life of the program and the ITSE responsibilities continue to grow as new customers are added to the network.
The Main Responsibilities
Serve as the first level of escalation to NOC personnel on network issues.
Serves as technical POC and Lead for IP network devices configurations, and Test & Turn-Up of network nodes and devices. Interface with Tier2 team, Tier3 Engineering and configuration managers for requirements, designs, and any other information needed to perform tasks
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Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance
Provide technical guidance, direction, and training to junior technicians on IP technology
Provide technical input to operational documentations and SOP for IP and NM discipline supporting the NOC
Create SOP and MOP technical operational documentation for Transport discipline supporting the NOC. Create project Implementation Plans, Test Plans and Request For Change documents.
Create and maintain IP Network design Diagrams, IP schemes, and other supporting documentation. Review and provide feedback or updates to network as-built, Engineering Development Plans (EDP), and configuration management drawings
Responsible for all IP and network management applications associated with the IP platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment
Troubleshoot, identify, and resolve logical & physical network issues and identify problem trends and systemic issues before Tier III elevation
Provide training, technical guidance and direction as needed
Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment. The ITSE II interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems
Serves as technical POC for Operation and Implementations Test & Turn-Up projects involving network management and IP network devices. Interface with Tier2 team, Tier3 Engineering and configuration managers for requirements, designs, and any other information needed to perform tasks
Write Test & Turn-up (TTU) & Method of Procedure (MOP) for subtending devices
Implement IP network device TTU projects which does require after hours onsite support
Administration of SolarWinds for monitoring, STIG compliancy checks, and firmware upgrades
On-call support of 24x7 network operations
15% travel can be expected
What We Look For in a Candidate
This position requires a Top Secret/SCI clearance
Individual is required commitment to keep up with the high demand of the position
Firm knowledge of IP technology.
Demonstrates a high-level of proficiency in IP technical discipline. Able to operate and accomplish technical task with minimum guidance. Proficient knowledge of common network architectures for routing, switching, and security technologies is required.
Expertise in the uses of network management protocols, tools and products, including but not limited to SolarWinds, Cisco Identity Services Engine, Cisco Access Control Server, EIQ SecureVue, Neuralstar, SNMP managers is required.
ITSE II is expected to have working knowledge for layer 2, 3, and 4 data networking.
Bachelor’s degree or equivalent experience in an Information Technology field and at least six years of experience in a network management environment
Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.
JNCIA or CCNA certification is required; working to progress for completion of CCNP certification or equivalent.
Firm knowledge of the HAIPE and other encryption devices (KG-175G/D and KIV-7M)
Bonus Structure
#LI-Onsite
What To Expect Next
Requisition #: 342159
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.
For more information on these checks, please refer to the Post Offer section of our FAQ page .
Job-related concerns identified during the background screening may disqualify you from the new position or your current role.
Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process.
Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification.
It is not intended to include a comprehensive inventory of all duties and responsibilities for this job.
Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation.
You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process.
All legitimate job openings will be posted on our official website or communicated through official company email addresses.
If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
About Lumen
Wholesale & Distribution850 employeesFounded 1962
Quebec-based private electrical and automation equipment distributor serving commercial, industrial, institutional, municipal, and residential customers.
