Lead Forward Deployed Operator

Lead Forward Deployed Operator is the senior-most execution role on our strike team. You're the person we point at our highest-stakes operational problems. You architect end-to-end solutions, deploy into unfamiliar territory without a playbook, and leave behind systems that prevent the next fire. You mentor junior FDOs, triage the strike queue, and own outcomes — not tasks.

This role reports directly to the Founder and operates with high autonomy.

Get deployed to the highest-priority operational problem in the business, regardless of department

Architect multi-system workflows that eliminate manual work and reduce error rates

Build, ship, and iterate on AI-augmented operational systems (automations, agent pipelines, internal tools)

Triage incoming strike requests and sequence them by business impact

Mentor Forward Deployed Associates and Operators on execution speed, build quality, and ownership mindset

Context-switch between ops, tech, guest experience, and finance without ramp-up time

Document every system you build so the next person can run it without you

Founder-approved outcomes:

Deployment velocity — time from strike assignment to shipped v1 solution

System durability — % of built systems still running without intervention after 90 days

Leverage multiplier — hours of manual work eliminated per system deployed

Mentorship output — junior FDOs promoted or independently deploying within 6 months