Lead Fault Controller

Role overview

Strategic and operational responsibilities

• Support fault-management strategies, processes, standards, procedures, RCM, diagnostics, performance monitoring, and quality assurance.
• Lead day-to-day fault management, shift coverage, rostering, duty allocation, incident response, and asset recovery.
• Coordinate with the OCC Duty Manager and technical teams to minimize disruption and resolve operational issues.
• Monitor KPIs, chair production meetings and debriefs, identify trends, and implement corrective actions.
• Maintain accurate shift, incident, MMS, and performance reporting.

People and capability

• Provide line management for Fault Controllers, FLRTs, ECC staff, and System Monitoring Analysts.
• Oversee competency cycles, assessments, training compliance, skills-gap analysis, and development planning.
• Support mentoring, coaching, recruitment, succession planning, performance management, and employee relations.
• Promote communication, engagement, collaboration, wellbeing, and a high-performing team culture.

Stakeholder and financial focus

• Coordinate stakeholders and provide timely updates during fault management and RCM activities.
• Optimize manpower, resources, tools, logistics, spares, and response coverage while controlling operational costs.
• Support data-driven decisions, continuous improvement, and reduction of service downtime, rework, and repeat faults.

Minimum qualifications and experience

• Engineering diploma, bachelor’s degree, or master’s degree in engineering, computer science, or a related discipline.
• At least 2 years of experience as a Fault Controller, Engineering Controller, or Infrastructure Access Controller.
• Proven supervisory or managerial capability in a dynamic control-centre environment.
• Ability to develop and interpret large data sets, write reports, communicate effectively, and manage competing priorities.
• Understanding of safety management systems and QHSE compliance.
• Proficiency in spoken and written English.

Desirable experience and tools

• Five years of asset maintenance experience in railway or similar industrial systems is desirable.
• Control-centre experience related to metro railway fault or operations control is desirable.
• Experience in railway, transport, utilities, or another safety-critical regulated industry is desirable.
• Working knowledge of Maximo MMS, Power BI dashboards, basic tools, and Microsoft Office is required in the listed qualifications.

Technical competencies

• Manage, prioritize, and resolve P1–P4 live faults, including escalation, coordination, and service recovery.
• Use control-room systems, OCC/ECC operations, alarm management, and real-time monitoring for operational decisions.
• Interpret RCM data and subsystem diagnostics to identify emerging failures and support proactive maintenance.
• Use MMS for fault logging, work orders, failure coding, reporting, data quality, and traceability.
• Analyze response metrics, performance trends, and KPI data to support continuous improvement.

Operating challenges