Transit Coordinator - Comox

· Review, verify, and process employee timesheets, attendance records, overtime, premium pay, and statutory holiday entitlements.

· Prepare and submit payroll information accurately and within established deadlines.

· Maintain payroll records and supporting documentation.

· Investigate and resolve payroll discrepancies while ensuring compliance with company policies and Collective Agreement provisions.

· Maintain strict confidentiality regarding employee information.

· Respond promptly and professionally to customer inquiries, requests, complaints, and concerns received by telephone, official email, and written correspondence.

· Provide accurate information regarding transit routes, schedules, fares, accessibility services, policies, and service disruptions.

· Document customer feedback and ensure appropriate follow-up and resolution.

· Prepare service notices, reports, correspondence, and operational communications.

· Maintain positive working relationships with customers, employees, BC Transit representatives, local government partners, contractors, and community stakeholders.

· Represent the organization in a professional, courteous, and customer-focused manner.

· Perform general office administration duties including filing, records management, data entry, and document preparation.

· Develop and maintain reports, spreadsheets, tracking systems, and operational summaries.

· Maintain confidential employee and operational records.

· Assist management with reporting requirements, audits, special projects, and administrative initiatives.

· Coordinate office supplies and administrative resources.

· Experience processing payroll and maintaining employee timekeeping records.

· Strong understanding of scheduling processes and workforce coordination.

· Ability to manage multiple changes and priorities while maintaining operational effectiveness.

· Customer Service Excellence

· Effective Communication

· Planning and Organizing

· Problem Solving

· Teamwork and Collaboration

· Accountability

· Professionalism

· Confidentiality

· Adaptability

· The successful candidate will be required to complete a six (6) month probationary period from the date of hire.

· During the probationary period, performance, attendance, reliability, communication skills, customer service abilities, and overall suitability for the position will be evaluated.

· Successful completion of the probationary period is required for continued employment.

· The probationary period will be administered in accordance with Company policies and any applicable provisions of the Collective Agreement.

· Office-based position supporting transit operations throughout the Comox Valley service area.

· Frequent interaction with transit operators, union representatives, customers, BC Transit personnel, local government partners, and management.

· Occasional flexibility in work hours may be required to support operational requirements, staffing shortages, service disruptions, and emergency situations.

Wage: $60k per year, or potentially more depending on level of experience.